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Escrow Customer Service  



Classifies, stores, retrieves, and updates generated information by performing the following duties.


Reads incoming material, verifies accuracy, and sorts and codes according to file system.

Stores material in paper form, or enters information into computerized storage system.

Maintains computer database.

Retrieves materials for qualified personnel upon request.

Searches for and investigates information contained in files, inserts additional data on file records, completes reports, and keeps files current.

Keeps track of borrowed materials and ensures they are returned.

Disposes of obsolete files in accordance with established retirement schedule or legal requirements.

Scans materials or copies records, and examines materials for legibility.

Types labels or reports.

Implements changes to the filing system when directed to do so.

Other duties may be assigned.



To perform the job successfully, an individual should demonstrate the following competencies :

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Judgement - Exhibits sound and accurate judgment.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

Quantity - Completes work in timely manner.

Adaptability - Adapts to changes in the work environment.


This job has no supervisory responsibilities.

An EOE, including disability/vets

Position Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or general education degree (GED); and one or more years related experience and/or training; or equivalent combination of education and experience. Database software; Spreadsheet software and Word Processing software experience required.

Full-Time/Part-Time Full-Time  
Req Number CUS-22-00002  
Location Southfield Office  
About the Organization Sterling Bank & Trust provides a comprehensive choice of banking solutions, innovative loan products, and outstanding personal service to individuals, professionals, businesses, and commercial customers as a trusted neighborhood bank. We're known for highly competitive deposit rates, expertise in mortgage lending, and keeping deposits at work in the local community. Our customers know that they can stop by any branch and be treated like family. Since the Bank was founded in 1984, our customers have trusted us to help them handle their banking and financial needs. With over $3 billion in assets, Sterling Bank & Trust continues to grow better to serve our customers in communities across the U.S.  
EOE Statement Sterling Bank and Trust is proud to be an equal employment employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Sterling Bank. Please inform Sterling Bank's human resources department if you need assistance completing any forms or to otherwise participate in the application process.

This position is currently not accepting applications.

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