Share Email Opening Title International Technical Support  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Category Global Service   Description International Technical Support Location: Palo Alto, CA Position Summary Provide technical support activities for equipment, systems, and sub-systems. Primary Duties and Responsibilities Provide technical phone support for repair, test, calibrate, and installation of laser systems, sub-systems, and sub-assemblies. Report to management any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems. Become the primary liaison between the factory and the international service community. Maintain complete and accurate service records. Interact with customers and monitor accounts. Provide technical support to customers as required. Escalate Down Customer issues and dissatisfied customer issues to engineering and in-house Product Support promptly Other duties and responsibilities as directed.   Position Requirements Qualifications Ten years related experience in troubleshooting medical laser equipment.  Must be technically oriented with hands-on laser technical experience.  Competency with computers—Word, Excel, PowerPoint, etc. Demonstrate good communication skills – written and verbal. Working knowledge of customer needs in a medical environment. Understand product alignment and certification to specification. Demonstrate familiarization with fundamental Laser technology and applications. Ability to work independently and as a team. Commitment to high output level. Ability to multitask. Commitment to developing company and product knowledge. Continuously develop positive relations within the Sales and Service Team Continuously develop, demonstrate, and maintain excellent customer relations skills. Education Bachelor’s degree in electronics at a minimum or equivalent    Full-Time/Part-Time Full-Time   Position International Technical Support   Location Palo Alto (HQ)   About the Organization SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals. At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact. Life at Sciton: At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees: • The support, recognition, and room to grow their careers within Sciton. • Empowerment to develop their creative genius and encouragement to be lifelong learners. • Incentives for creativity and innovation across the organization.   This position is currently not accepting applications. To search for an open position, please go to http://ScitonInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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