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Title

Field Service Engineer—National 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Field Service - Global  
Description

Field Service Engineer-National
(Must provide proof of full vaccination.)

The position requires 75% travel across the United States and Canada This position reports to the Director of Global Services and works with the Global Service Team. Travel will include air, car, and some overnight travel. Sciton will pay for a laptop, cell phone up to $125/ month, and vehicle, in certain areas.

In this role, you will:

  • Install, service, and maintain medical laser systems; Nd :YAG , Er:YAG and intense
    pulsed light.
  • Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
  • Use your extensive technical troubleshooting and customer support background to provide front-line support to Sciton customers encountering technical problems.
  • Respond to service requests and ensure on-site repair within 48 hours.
  • Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
  • Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures
  • Build trust with customers by ensuring integrity and accountability.
  • Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support approaches

 
Position Requirements

 

 

Essential Requirements:

  • Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting, technical support, customer service, and dispatch experience.
  • Medical devices experience a strong plus.
  • Ability to manage and assist in the shipment of service parts to customer sites.
  • Knowledge of optics, electronics, cooling systems, power supplies and laser systems.
  • Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
  • Proficiency in the Microsoft Office suite required.
  • Prioritization and multi-tasking skills required.
  • Excellent communication, customer interaction and phone interaction skills required.

 

 

 
Full-Time/Part-Time Full-Time  
Position Field Service Engineer-National  
Location Remote  
About the Organization SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.










At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.



Life at Sciton:



At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:


• The support, recognition, and room to grow their careers within Sciton.


• Empowerment to develop their creative genius and encouragement to be lifelong learners.


• Incentives for creativity and innovation across the organization.







What Sciton offers you:


• Competitive health benefits


• Retirement


• 401(k)Employer Match


• Time off


• Professional Development


• Stock Options


• Employee Referral Bonus


 

This position is currently not accepting applications.

To search for an open position, please go to http://ScitonInc.appone.com



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