Share Email Opening Title Service Coordinator  Position Service Coordinator   Location Weinberg   Department Stability Services   Full-Time/Part-Time Full-Time   Job Type Regular   Level of Education Associate's Degree in Human Services field may substitute for one year of experience.   Shift Days   Description Why work at House of Ruth Maryland? At House of Ruth Maryland, you have the ability to expand your knowledge, promote change, and work alongside career-oriented individuals while unleashing your own potential. We foster an environment of mutual respect, curiosity, and endless opportunities. So what are you waiting for?? Come join us and become a part of something special! Position Summary:The Service Coordinator is primarily responsible for providing continuous coordination of services for victims seeking services with House of Ruth Maryland. This position is responsible for welcoming and orienting new residents to the program, providing crisis intervention and safety planning, developing an intervention strategy, support system, and connection to programs. Offsite visits are part of the job. Participants in House of Ruth Maryland programs are all victims of Intimate Partner Violence and have experienced complex traumatic events that shape how they interact with the people around them. The primary model of service is one of progressive engagement, with survivors taking the lead in determining what goals they wish to accomplish, what programs and services they wish to access to help them achieve their goals, and what pace survivors wish to access those services. Voluntary Services means that survivors in our residential programs are not required to complete any programs or tasks to have access to safe shelter. As such, the best candidates for the Service Coordinator position are those with a firm understanding of trauma, the effects of trauma, engaging traumatized people, and experience working within a harm reduction, housing first or voluntary services program model. This position is based at the Argonne Drive campus in Baltimore City, with approximately 20% of the time spent in travel around Baltimore City, Baltimore County, Prince Georges County and Montgomery County Primary Responsibilities: Provide comprehensive and culturally relevant coordination of services for a caseload of approximately 15-20 participants. Participants are referred from the HRM 24 hour hotline, other HRM departments, and self-referral through walk -in. Work with participants to make introductory contact within 24 hours of receiving case assignments, provide a thorough assessment of needs, create a comprehensive and culturally appropriate service plan with timeline for completion, and coordinate with internal and external providers of services. Assess safety needs, make recommendations for action to improve or maintain safety. Gather and synthesize information on participant from agency sources and from significant recent and current community support systems. Work with participants to clearly identifying support people in the participants life and how they might contribute to the participant achieving goals. Guide and support participants to increase self-sufficiency skills, safety, education on domestic violence, and problem solving in group and one-on-one settings. Educate participants on American processes and systems including teaching self-advocacy skills and advocating on behalf of participants when necessary to achieve participant goals. Maintain paper and electronic case files in keeping with program standards. Assist program management in compiling necessary statistical data and narrative for grant reports and applications. Assess participants mental health and substance abuse needs, make recommendations for further treatment and coordinate a plan for addressing those needs that respects the cultural beliefs of participants. Coordinate participants use of agency and community services to provide comprehensive and unduplicated services that maximize participant success, including organizing team meetings as necessary. Arrange for interpretation and translation services as necessary. Visit participants in home environments that have been determined to be safe. Participate in Service Coordination Team meetings and make recommendations concerning individual participants eligibility for financial assistance and expected termination date from the program. Participate in Team meetings to discuss outreach and services in the Latino community. Assist with coverage of the community walk in site. Assist participants in planning for exit from program, including connecting participants with other agency services and outside local resources. Provide admissions screening for participants seeking to enter HRM Residential programs and make recommendations for admissions decisions, including placement assistance for Risk One victims who may require emergency shelter. Provide one on one counseling for participants in crisis and to help participants resolve conflict. Distribute material goods in accordance with program procedure such as clothing, bus tokens, and personal hygiene supplies. Provide relief and back-up coverage in emergency and urgent situations if required. Experience/ Requirements: Two years of paid or volunteer experience providing counseling, case management, or victim centered advocacy. Associate degree in Human Services field may substitute for one year experience. Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors. Demonstrated ability to juggle multiple competing tasks and timelines. Clean driving record, current state drivers license, and reliable personal transportation. Must pass Criminal Background Check. Highly Preferred Skills: Oral and written fluency in more than one language (Spanish, French, Urdu, or Arabic highly preferred). Experience in direct service provision with the Latino immigrant community. Knowledge and understanding of intimate partner violence. Knowledge of local human services programs/ agencies and housing resources.   COVID Policy House of Ruth MD no longer requires weekly COVID testing due to updated CDC guidelines.   Benefits Medical Insurance, Prescription Plan, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, Sick Leave, Employee Assistance Program   EOE Statement House of Ruth Maryland is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristics as outlined by federal, state, or local laws.   This position is currently not accepting applications. To search for an open position, please go to http://HouseOfRuth.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us

 

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