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Collections Clerk (513) 

Category Patient Financial Services - 8210  

JOB SUMMARY: Responsible for the management of all self-pay accounts receivable and all bad debt related policy and procedures. Also manages all accounts on extended payment plans per department credit policies.

Position Requirements



  • Determines and communicates patient liability directly to patients or to staff members who may connect with patients to discuss payment and financial assistance options
  • Collaborates with and/or refers accounts to vendors to provide explanation of coverage and anticipated out-of-pocket costs
  • Reviews and recommends the transfer of accounts to bad debt status


  • Associate is capable of delivering care/service appropriate to patients/customers.
  • Monitors the status of all outstanding patient accounts and initiates appropriate action to insure timely resolution of the account.
  • Demonstrates commitment and success in supporting both the departmental and personal goals as defined within the Developmental Plans/Future Goals section.
  • Displays and maintains behavior which promotes good guest relations to patients, visitors, physicians and co-workers.
  • Manages the credit policies of the department to ensure timely resolution of all accounts within policy guidelines.
  • Provides timely response to all patients, insurance companies and other parties regarding charges, payments, and/or billing problems.
  • Reviews all after-insurance accounts and transfers appropriate accounts to early out agency. Manages all reporting and communication functions with early out agency.
  • Reviews and recommends the transfer of accounts to bad debt status. Manages all reporting and communication functions with outside collection agency.
  • Demonstrates ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department.
  • Provides timely and accurate requests for resolution of all self-pay credit balance accounts.
  • Maintains required log of all required bad debt activity.
  • Performs similar or related duties as assigned.


  • Evidence of good grooming and professional conduct.
  • Good communication skills both oral and written.
  • Ability to maintain composure under stressful situations.
  • Possess a sense of responsibility, initiative, honesty, and confidentiality.
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Sign-On Bonus  
Position Collections Clerk (513)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 5/27/2022  
Location Hancock Regional Hospital  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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