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Bilingual Administrative Coordinator 

Position Bilingual Administrative Coordinator  
Location Highlandtown  
Department Stability Services  
Full-Time/Part-Time Full-Time  
Job Type Regular  
Level of Education Associate Degree may substitute for two years' experience.  
Shift Days  

Why work at House of Ruth Maryland?

At House of Ruth Maryland, you have the ability to expand your knowledge, promote change, and work alongside career-oriented individuals while unleashing your own potential. We foster an environment of mutual respect, curiosity, and endless opportunities.  Come join us and become a part of something special!

Position Summary: The Bilingual Administrative Coordinator is responsible for overseeing the daily site operations at HRM’s Highlandtown office site, a site that conducts business in both English and Spanish.  The Administrative Coordinator is the first contact the public has with House of Ruth Maryland at the Highlandtown office and is responsible for setting a helpful, welcoming, and informed tone for visitors. Many of the individuals seeking services at the Highlandtown office have experienced multiple traumas.  In addition to intimate partner/ sexual violence (IPSV), many have also experienced violence during the immigration process, violence in their home country, and community-based violence that includes discrimination and hate crimes.  These complex traumatic events shape how survivors interact with the people around them, and the Administrative Coordinator must be comfortable engaging traumatized people, who may present for assistance in a variety of emotional states and not always be clear about what they are seeking from us.  The Administrative Coordinator engages visitors with sensitivity, with safety in mind, and assists visitors in getting to the right person to address their needs in an efficient and confidential manner.  The Administrative Coordinator is also primarily responsible for ensuring the day-to-day operations of the Highlandtown office site run smoothly, coordinating schedules for coverage, site and community events; managing the use of spaces on-site; interacting with vendors, and managing the food pantry logistics.  Much of the work is self-directed and this position works daily to handle a wide range of situations, relying on sound judgment to accomplish goals.


Standard Schedule: This position is a full time member of the Survivor Engagement Team. Standard work schedule is Monday through Friday 9:00am to 5:00pm, with 95% of the work expected to occur on site at the Highlandtown office in Baltimore City.Local travel around the Baltimore Metropolitan area encompasses up to 5% of the position. 


Primary Responsibilities:

  • Carries out routine office activities such as answering a multi-line phone system in Spanish and English, fielding questions, routing calls, mail handling and distribution, maintaining office and building supply inventory, making service referrals, and other tasks as needed.
  • Acts as the primary staff member for coverage at the Highlandtown office site; works with HRM staff to create a fair and reliable backup coverage system, ensuring two people are in the building at all times.
  • Maintains an efficient, professional, and pleasant environment, troubleshooting office equipment problems, and arranging for and coordinating office equipment repair.
  • Manages the Highlandtown schedule of events, staff contact lists, and staff work schedules.  Updates the shared calendar and distribute information and reference tools to staff.
  • Screens and assists program participants, visitors, donors, and vendors for entry into the facility.  Enforces visitor confidentiality policy and donation policy, and keeps a current list of who is on site at all times.
  • Provides administrative support, scheduling and special project assistance for the Center’s programming, including the agency’s annual survivor focused Christmas party.
  • Sets up meeting rooms, arranges for refreshments, prepares materials for meetings, and cleans up after meetings.
  • Provides technical support and limited training to program staff on use of computer hardware and software, fax machine, copier, and other equipment, to resolve problems and upgrade skills.  Liaison with HRM information technology staff on issues related to software and hardware problems.
  • Acts as building captain for Emergency Preparedness plan.
  • Completes routine data entry tasks efficiently and accurately.  Produces reports as required.
  • Coordinates internal site communications (e.g., calendars, contact lists, etc.) and assisting with communications between programs and external community partners
  • Maintains strict confidentiality with respect to victims, sensitive documents, and program projects and communications.
  • Assists Outreach team with administrative functions of the Food Pantry, including inventory, stocking, and distribution activities.
  • Identifies opportunities to utilize trainees and volunteers to enhance operations
  • Takes initiative and creates systems that improve efficiency and effectiveness of administrative functioning of program, including the creation, update and maintenance of a procedure manual.


  • Fluent in Spanish and English
  • Three years’ experience in an administrative assistance capacity demonstrating increasing responsibility. AA degree in related field may substitute for two years’ experience.
  • Experience with office organization and equipment including multi-line phones
  • Strong typing and proofreading skills
  • High level of comfort using the full Microsoft package (Word, Excel, PowerPoint & Publisher), operating email, and researching & retrieving information from the internet
  • Excellent verbal and written communication skills, good interpersonal skills
  • Demonstrated ability to prioritize and manage multiple tasks
  • Must have flexibility to work occasional evenings and weekends (less than 10% of time)
  • Must be able to work with clients in crisis and assess and direct them to assistance as needed
  • Ability to understand intimate partner violence and how it affects the client population
  • Ability to work with clients in crisis, ascertain the appropriate information and direct their requests as necessary
  • Ability to develop and maintain good relationships with individuals of diverse backgrounds including clients, House of Ruth Maryland staff, and members of the community
  • Dedication to the mission of the House of Ruth Maryland
  • Ability to pass a criminal background check
  • Must be able to lift 20 pounds to assist with donation and package receiving
COVID Policy Human Resources will maintain records of vaccination status, and this will not have any bearing on your employment.  
Benefits House of Ruth Maryland offers: Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Sick Leave, 403(b), and more.  
EOE Statement House of Ruth Maryland is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristics as outlined by federal, state, or local laws.  

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