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Social Service Coordinator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 45,000 employees, 11 hospitals, 2,100+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and senior care services.

ProMedica`s senior care division operates 330+ assisted living facilities, skilled nursing centers, memory care communities and hospice, palliative and home health care agencies. Services are provided in 26 states and the majority now operate under the ProMedica brand and Arden Courts. Over the next few months, the rest of our entities under the Heartland and ManorCare names will rebrand to ProMedica.

Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address and lead in social determinants of health, champion healthy aging and cultivate innovative solutions. For more information about ProMedica senior care services, please visit  
Specific Job Detail

Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

Residents Rights

• Knows and respects patient's rights

• Supports patients in exercising rights

• Ensures protected health information is kept confidential

• Reports complaints made by patient to supervisor

• Reports allegations of patient abuse, neglect and/or misappropriation of patient property and participates in investigations

Safety and Sanitation:

• Follows established safety policies and procedures

• Observes safety needs of patient as indicated in care plan; participates in restraint reduction program

• Wears and/or uses safety equipment and supplies when indicated and properly trained to use

• Demonstrates job-specific knowledge of fire and disaster preparedness during drills or actual situations

Staff Development

• Attends and participates in scheduled in-service training, educational classes and meetings to maintain current certification and as managed by regulatory agencies and company policies.

• Participates in QAA process

• Attends and participates in Circle of Care classes

• Trains staff in Behavior Management guidelines and Behavior Tracking Social Services Coordinator Responsibilities

• Identifies cognitive impairments, signs of mood problems, and psychosocial needs and follows-up as needed

• Communicates effectively with the interdisciplinary team, patients, families, and community agencies

• Maintains accurate and timely documentation, which complies with federal/state regulations, HCR ManorCare Corporate policy, and specific center practices, including, but not limited to, Advanced Directives, Minimum Data Set, Social Service History and Assessment, Raps, Care Plans, Social Service Progress Notes, PASARR and Discharge Planning documentation, Behavior Tracking and monitoring of cognitive and psycho-social changes, and psych services.

Supports each patient's right to self-determination; Documents patient refusal of services offered; Informs patient of any therapeutic alternatives to the refused service; Involves others, as appropriate, to help educate the patient about the alternatives.

• Facilitates communication among patient, family, and interdisciplinary team members to ensure that patients are provided with risk/benefit information regarding significant health care decisions

• Coordinates care conferences

• Coordinates the discharge planning process

• Makes appropriate referrals to other consultants, community agencies, or Center departments in order to facilitate the patient's maximum use of resources, and to promote the patient's increased level of social functioning.

• Liaison with psych consultants

• Provides assistance with the patient's admission to assure a smooth transition; Contacts the new patient and family as needed to ensure that needs are being met and that difficulties are being resolved.

• Informs patient, family, or legal representative of Medicare/Medicaid program benefits and assists with application for these alternative funding programs for nursing home care.

• Encourages patient autonomy by promoting attendance at patient council meetings.

• Advises patient of his/her right to vote, and provides assistance with voting, if requested.

• Provides orientation and in-service training, as directed by the Administrator, to nursing home personnel regarding patient rights, advanced directives and limited treatment practices, and the social/emotional needs of the aged and/or disabled, psychosocial needs, and behavior management guidelines and documentation.

Supervisory/People Management Responsibilities

• Assists in planning, coordinating, and conducting continuing education programs and special in-service training sessions relevant to the needs of department personnel.

• Staffs the department with capable people.

• Ensures that employees are adequately oriented and trained to perform their duties.

• Reviews employee performance annually and makes recommendations for pay increases, promotions or performance improvement plans as deemed appropriate.

• Counsels/disciplines personnel as necessary up to and including termination.

• Establishes and maintains effective two-way communication to understand the needs and concerns of employees.

• Properly manages employees' personal information.

• Devotes adequate time and attention to personal development and training, particularly in the management of people resources.

• Receives, investigates and responds to employee complaints Administrative Responsibilities

• Assists in developing and updating departmental procedures and policies.

• Maintains required records and reports as outlined in HCR ManorCare Policies and Procedures manual.

• Participates in department budget planning and supplies monthly report to Administrator.

• Performs any miscellaneous work assignments as may be required.


Sign-on Bonus None Specified 


ProMedica Senior Care, formerly HCR ManorCare, provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.

Responsible to provide medically related social work services so that each resident may attain or maintain the highest practicable level of physical, mental and psychosocial well-being.

In return for your expertise, you’ll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

Educational Requirements Centers with more than 120 Beds: Bachelors in Social Work or a Bachelor's in Human Services field, including but not limited to Sociology, Special Education, Rehabilitation Counseling and Psychology; Licensed where required by law.Centers with 120 Beds or less: High School Diploma required; Bachelors in Social Work or a Human Services field desirable; Licensed where required by law.  
Position Requirements

For Centers with more than 120 Beds: One year of supervised Social Work experience in a health care setting working directly with geriatric individuals. For Centers with 120 Beds or less: Two years of supervised Social Work experience in a health care setting working directly with geriatric individuals desirable.

Location 387 - ManorCare Health Services - Fountain Valley, California  

This position is currently not accepting applications.

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