Share Email Opening Title Client Operations Specialist  About the Organization Responding to Northern Virginia's growing need for professional pet care services, Becky O'Neil founded Becky's Pet Care, Inc. in her townhouse basement in 1998. Becky was a one-woman show, running the operation as sole proprietor and sole employee. Thanks to her strict professional standards and knack for hiring devoted animal lovers, Becky's Pet Care rapidly expanded and now occupies two commercial office space locations serving over 5,500 clients. Caring for these clients and their beloved pets are over 160 Pet Care Professionals and a fully-staffed administrative office. Along the road to this stunning success, Becky cultivated a formidable expertise in small business ownership, including personnel management, marketing, business planning and development, and human resources, all in a concerted effort to render her business interactions efficient and effective for employees and clients alike. Now a recognized leader in the pet care industry, Becky's Pet Care is committed to quality service and continuing education for the animal lover community. We are active in this community and encourage all pet owners to participate in our sponsored Events - always fun for owners and pets! We look forward to meeting you!   Description The Client Operations Specialist reports to the Client Operations Manager. The Client Operations Specialist will provide administrative support and pet care support and services, as necessary. Essential Functions: Tasks, Duties, Responsibilities Administration Primary source for company incoming communications (voice, text, email) Primary source for company outgoing communications (voice, text, email) Maintain company database Source jobs for same day or next day Document all issues and relay information to appropriate personnel Schedule client services Onboard New Clients Ensure quality customer service Carry out other administrative tasks including, but not limited to copying, filing, document creation, file creation, keys and lockboxes Customer Service Remain focused on customer service Go above and beyond to provide the best service possible Remain professional on the phone and in person Ensure follow up with clients within 24 hours Mentor client operations new hires Pet Care Responsibilities (as needed during your scheduled work hours) Substitute for pet care staff as needed Provide responsible care to a variety of animals Document every visit Self-manage time and schedule Clean up after pets as necessary Use problem solving skills in unusual or different circumstances Follow through and complete assigned jobs Carry out other duties as assigned Deliverables (reports and project status updates) No periodic reports are currently required for this position. However, special tasks may be assigned at any time. The employee is required to report on the status of these tasks on a regular basis, as noted in the assignment.   Position Requirements Essential Functions: Skills Strong Microsoft Office Suite skills; must be able to work independently in Word and Excel Strong oral and written communication skills Excellent organizational and technical skills Strong attention to detail Ability to handle confidential information and materials with discretion Knowledge of office administration procedures Ability to operate standard office equipment Quickly adapts to technical, process, policies and procedures change Flexible team player with the ability to prioritize competing deadlines and tasks Ability to work independently or as part of a team Education and Qualifications High school diploma Three (3) years of office related experience Type 40 plus words a minute Customer service experience a plus Must be able to work evenings and weekends   Location Springfield   Full-Time/Part-Time Part-Time   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Rate of pay Starting at $16 per hour   This position is currently not accepting applications. To search for an open position, please go to http://BeckysPetCareInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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