EDUCATION/CERTIFICATION: High school graduate or equivalent.
REQUIRED KNOWLEDGE: General knowledge of Credit Union policies and procedures.
Basic understanding of loans, payment processes, and interest rates.
EXPERIENCE REQUIRED: 1 year of call center preferred.
1 year of experience in member service at a full service financial institution preferred.
Previous lead experience in call center or member service helpful.
SKILLS/ABILITIES: Excellent communication and public relations skills.
Ability to multi-task a must.
Ability to work well under pressure.
Ability to use a personal computer and related software applications including Microsoft Word or Excel.
Solid math skills and bookkeeping abilities.