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Virtual Communications Specialist 


Virtual Communications Specialist is responsible for handling a variety of member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, and certificates. Completes and maintains related reports, records, and files. Cross sells Credit Union services and supports all functions within the virtual communications department.


1. Assumes responsibility for the effective and professional completion of Virtual Communications Specialist functions.

2. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

3. Assumes responsibility for related duties as required or assigned.

Position Requirements


EDUCATION/CERTIFICATION: High school graduate or equivalent.

REQUIRED KNOWLEDGE: General knowledge of Credit Union policies and procedures.

Basic understanding of loans, payment processes, and interest rates.

EXPERIENCE REQUIRED: 1 year of call center preferred.

1 year of experience in member service at a full service financial institution preferred.

Previous lead experience in call center or member service helpful.

SKILLS/ABILITIES: Excellent communication and public relations skills.

Ability to multi-task a must.

Ability to work well under pressure.

Ability to use a personal computer and related software applications including Microsoft Word or Excel.

Solid math skills and bookkeeping abilities.

Full-Time/Part-Time Full-Time  
Rate of Pay  
Position Virtual Communications Specialist  
Number of Openings 1  
Open Date 5/19/2022  
Location Owens  
Full Job Description Virtual Communications Specialist_1.pdf 

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