GENERAL STATEMENT OF DUTIES: Performs responsible supervisory work for the Neighborhood Services Center (NSC) which provides housing related programs, emergency/support services, health care enrollment and food assistance for low-income and elderly residents. Oversees the flow and eligibility of services to ensure efficient operations in order to assist as many in need of services as possible. Works under the supervision of the NSC Director; performs related duties as required.
STATEMENT OF TASKS:
Oversees NSC Programs and tracks output and efficiency of NSC staff;
Coordinates efficient flow of NSC services to eligible residents;
Provides training and technical assistance to staff;
Prepares and maintain required records and reports as needed;
Performs internal audits to ensure accuracy of data input;
Provides training and technical assistance to NSC as necessary;
Provides follow up and resolution to all client questions and complaints;
Provides assistance to staff by functioning as a working supervisor; accepting and reviewing applications for NSC services;
Supervises assigned staff, participating in interviews as needed, recommending disciplinary steps and provides coaching as necessary
Performs other duties as required.
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