As a Team Lead, you are most responsible for customer success. Solving problems and clearly communicating to customers and your team are critical. Ensuring you team has everything they need and building a culture of trust and transparency will help you drive success in this role.
RESPOSIBILITIES:
Owned Areas: Customer Relationship, Recruiting, Team Culture, Quality Control, Employee Issues
- Build relationships with hotel Directors, understand who they need on their team
- Visit other hotels and restaurants, and introduce yourself to people who already work in the jobs you need to fill. Build a community of people who will refer employees to you.
- Bring the recruits to the customer so that they can interview them and chose a start date.
- Communicate transparently with customer and employees to solve problems and deliver desired results.
- Think about culture, how to: drive better results, incentivize performance, show the customer we are better.
- Grow existing accounts, bid on projects, vertically integrate with customer.
- Optimize accounts so they have little waste, but are equally unstressed.
- Lead property level calls and regional update calls.
- Payroll & HR updates are updated in the system.
- Be available for your team, they should be confident that you support them.
- When faced with challenges, think through solutions and then involve you manager in the recommended solution.
CCI is an EEO Employer. All Team Members are empowered to be Leaders. We offer health benefits and each position offers unique incentives for providing an amazing customer experience.
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