Essential Functions: - Develop new accounts by studying market trends and creating action plans by specific market segment. Split accounts and region with Assistant Director of Sales.
- Promote awareness and updated information to group related accounts and channels.
- Keep close communication with all DMCs, third party contacts, and leverage relationships with Leading and Preferred.
- Work closely with conference services and catering through execution of definite program.
- Respond to all leads quickly and follow up.
- Enter all pertinent information and maintain a clean database on accounts in Delphi and Opera for local and mainland business.
- Keep Commercial Director and Assistant Director of Sales informed for all leads and for mainland clients coming to the islands.
- Will work with assistants to be sure they have all applicable information on the site documents to disseminate to departments.
- Handle all group and site inspections, hosting and entertaining clients with potential business. Provide a report after the site inspection or meeting.
- Handle all VIPs and keep historical information on each visit in Opera and meet with visiting suppliers.
- Work with the Commercial Director and the Marketing Department to provide strategy and marketing assistance.
- Help arrange for customized/personalized “touch points” with other departments for VIP bookings.
- Provide a weekly/monthly reports as assigned.
Additional Duties and Responsibilities: - Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
- Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
- Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas.
- Perform a variety of other duties as assigned.
Education/Training Requirements: - High School Diploma or General Education Diploma required.
- Associates or Bachelors degree in business management preferred.
Experience/Skill Requirements: - Minimum of five (5) years of group sales experience, preferably in the luxury resort segment.
- One (1) year catering experience required.
- One (1) year outside sales experience preferred.
- Previous experience in a first-class, medium to large resort preferred.
Licenses/Certifications: - Certification of tuberculosis clearance required.
- Valid driver’s license required.
- CPR and Standard First Aid Certification preferred.
Mental Capacity & Organizational Skill Requirements: - Ability to pay attention to detail, work in a fast paced environment, handle multiple tasks and have high levels of patience and organization.
- Ability to access, understand and accurately input information using moderately complex computer systems utilizing software such as Delphi, Opera, Word, Excel and Outlook.
- Ability to operate various office equipment such as, but not limited to, computer system, photocopying machine, telephone, facsimile and blackberry.
- Ability to type a minimum of 40 wpm.
Communication Requirements: - Excellent written and oral communication skills are necessary
- Ability to communicate effectively in English, both verbally and in writing.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Physical Requirements (Based on an 8-hour work day)_: Stand / Walk: __2__ hours a day Sit: __6__ hours a day Drive: __1__ hours a day (on occasion) __________________________________________________________________________ Lift/carry: (Occasionally = 1/3 workday. Frequently = up to 2/3 workday) 0-20 lbs. ? Not at all þ Occasionally ? Frequently 21-50 lbs. ? Not at all þOccasionally ? Frequently 51-100 lbs. þ Not at all ? Occasionally ? Frequently ___________________________________________________________________________ Employee is required to: Bend: ? Not at all þ Occasionally ? Frequently Squat: ? Not at all þ Occasionally ? Frequently Kneel: ? Not at all þ Occasionally ? Frequently Climb: ? Not at all þ Occasionally ? Frequently Reach above shoulders: ? Not at all þ Occasionally ? Frequently Perform Repetitive Hand Motions: ? Not at all þ Occasionally ? Frequently Other Physical Requirements: - Ability to move throughout the work area while performing the essential job functions.
- Ability to lift up to 15 lbs.
Environmental Exposure: Indoors: ? Not at all ? Occasionally þ Frequently Outdoors: ? Not at all þ Occasionally ? Frequently Other Requirements: - Must maintain a neat, clean and well groomed appearance as outlined in the employee handbook.
- Ability to work varying shifts and maintain attendance in accordance with the hotel’s attendance policy.
- Ability to comply with hotel rules and regulations including policies regarding safety and grooming standards.
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