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Title

Outsource Delinquency Lead 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.  
Open Date 5/20/2022  
Position Outsource Delinquency Lead  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Rancho Cucamonga  
Req Number TAX-22-00062  
Description

Tax Procurement
•    Procures tax data from tax agencies.  Tax amount data procurement method consists of telephone, e-mail, fax communication to taxing agency jurisdictions.
•    Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing.

Workflow Management

•    Effectively monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task.  
•    Accurately prepares production/statistical reports to mortgage lenders and direct supervisors.
Customer Service

•    Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner.

Quality Control

•    Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Delinquency standards are met.
•    Accurately prepares production/statistical reports as applicable.

 
Position Requirements

•    High School Diploma or equivalent.
•    Experience in Microsoft Excel 2007, Microsoft Word and Microsoft Access 97.
•    Extensive knowledge of the LERETA online system, Black Knight (MSP) and/or Fiserv Servicing Systems. 
•    Extensive knowledge of how to research and process task, including difficult penalty determinations.
•    Minimum of 3 – 5 years in Tax Service and/or loan service experience or 12 – 18 months experience as an Outsource Delinquent Processor III

 
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://LERETALLC.appone.com



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