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Contact Center Support Representative 


The Contact Center Support Representative reports to a Contact Center Supervisor. This position assists Contact Center Representatives and the Contact Center Management Team. The Support Representative will complete paperwork generated from calls and emails received including but not limited to new account applications, check orders, address changes and distribution of forms to other support departments. The Contact Center Support Representative also assists by opening new accounts generated from cross-sell opportunities from new and existing members.

  • Deliver exceptional member service by supporting Contact Center teammates in delivering consistently high quality service to both internal and external members that is in alignment with our Brand Culture.
  • Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
  • The Contact Center Support Representative is responsible for opening new accounts generated from mailed-in applications. This position will also have a working knowledge of the online account opening system in order to assist Contact Center Representatives with common questions from members.
  • The Contact Center Support Representative also handles fax correspondence for all Contact Center Representatives. This position will also handle the ordering of supplies for the Contact Center and pickup of outgoing/distribution of incoming mail to the Contact Center staff. They will also create FEDEX shipment orders as needed.
  • The Support Representative is responsible for sending paperwork to the appropriate department. This includes end of day balancing paperwork, Debit Banks, Internal Transfer allocation forms, Overdraft agreements, Indemnifying agreements, Stop Payments, Visa forms and Payment Protection Enrollment/Cancellation forms.
  • The Support Representative will also assist the Contact Center Management Team with daily and monthly reports, department meeting preparation and event coordination and planning.
Position Requirements

Knowledge, Skills and Abilities

  • Knowledge of how to review account opening reports and understand the results
  • Knowledge of Allegacy’s core processing system and online account opening system
  • Knowledge of the Deluxe check ordering system
  • Knowledge of AFCU deposit account products, including VISA and checking
  • Ability to work in a fast paced team environment
  • Knowledge of the UPS and AFCU mail system
  • Ability to maintain confidentiality in respect to member’s financial affairs
  • Eligibility to be bonded
  • Ability to adapt to non-traditional work schedule/hours
  • Ability to incorporate AFCU behaviors in daily work activities

Education and Experience

Credit Union and/or banking experience preferred

Full-Time/Part-Time Full-Time  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Location Allegacy Federal Credit Union - Headquarters  
About the Organization Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Pay Grade

This position is currently accepting applications.

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