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Title

Director of Operations 

Category Administration  
Description

WHO WE ARE

Midwest Eye Consultants is looking for energetic and passionate people who are interested in joining our team. We strive to provide a work environment where employees have a voice, a place to share ideas and a support system to help them reach their career goals.

 

Founded over 30 years ago, Midwest Eye Consultants is a rapidly growing company that embraces the ongoing evolution of eyecare. We have a dynamic team of over 750 staff who are invested in helping create a customized patient experience for every individual who steps into our practice. The passion shown by our team members for helping people within our 50+ practices can also be seen outside our doors through the volunteer work we provide in each community we serve. In addition to supporting our communities, we have dedicated time and funds to national causes that impact vision including Leader Dogs for the Blind and Foundation Fighting Blindness. Our team is proud to provide eye health care to our patients including routine eye care, the diagnosis and treatment of eye disease, and surgical procedures. Our facilities are beautiful and include state-of-the-art technology, and doctors who are committed to their team and their patients, empowering us to be a leader in the eyecare industry!

 

A career at Midwest Eye Consultants comes with a full benefits package:

  • 401K
  • paid time off and paid holidays
  • medical, vision and dental insurance
  • wellness incentives
  • certification reimbursement program
  • and more!

 

 
Position Requirements

OVERVIEW:

The Director of Practice Operations will provide direct support to the Practice Managers and collaborate with the Physician Leadership team to implement core programs that lead to practice growth and profitability. The Director is required to provide tactical planning for practice operations, execute strategic initiatives, and lead their teams to provide exceptional patient care.

 

ESSENTIAL FUNCTIONS:

 

  • Patient Care & Performance Management:
    • Evaluate protocols and implement recommended changes that maintain or improve the standard of patient care and operational efficiency.
    • Collaborate with both physicians and staff to create optimal flow, while ensuring both superior patient care and successful operating results.
    • Manage the financial outcomes of the practice including:
      • Cost of goods sold / Cost of services
      • Operating expenses
      • Employee compensation / Wage %
    • Drive operational excellence, identifying ways to increase revenue and decrease costs.
    • Deploy data and research to drive business objectives.
    • Manage the daily operations and revenue generation of the company and ensure its continual growth.
    • Maintain compliance with the organization’s policies and applicable regulatory guidelines.
    • Ensure all policies, processes and work instructions are followed at the highest level to include merchandising, brand management, timely and accurate completion of all patient transactions, and utilization of all resources.
  • Staff Development:
    • Responsible for the direct supervision of the practice managers located within the region.
    • Work with each practice manager to cultivate a staff that will embrace and display a passion for delivering quality patient care and customer service.
    • Build and lead creative, collaborative teams; develop people; and link performance to overall business objectives.
    • Guide and evaluate the work of other employees, including peers, to ensure a healthy working environment.
    • Proactively recruit, hire, train, motivate and retain current and future leaders.
    • Foster a diverse and inclusive organization.
    • Promote an atmosphere of “teamwork” by connecting the practice managers and the physician leadership team to create alignment and focus on patient care and practice growth.
    • Participate in the recruitment of qualified management including interviewing, recommendation for hire, and onboarding plan development.
    • Provide ongoing performance coaching and development for all practice managers within the assigned area of responsibility.
    • Collaborate with the physician leadership team; utilize reports and feedback to address and resolve performance opportunities and scheduling/template efficiencies.
  • Strategic Development:
    • Be a champion of the company's overall culture and commitment to patient care.
    • Align strategic goals and resources to maximize profitability.
    • Identify competitors, expansion opportunities, customers, markets, and new industry developments and standards.
    • Drive organizational innovation and change.
    • Collaborate across the organization to identify needs and develop scalable solutions.
    • Work on integration and post-acquisition teams as needed.
    • Partner with the physician leadership team to gain input on capital expenditures, equipment utilization, cost of goods sold, surgical supplies, and the clinical budget.
  • Asset Management:
    • Monitor each practice to ensure a safe, clean, organized and inviting environment for both patients and staff.
    • Monitor and protect all company assets by performing periodic inventory audits on building/grounds, clinical and office equipment, sellable products, and all other company-owned resources.
    • Execute inventory management, controls loss prevention and discounting policies
  • Demonstrate a commitment to the organization’s Values, Standards of Conduct, Standards of Care and Vision for Life principles.
  • Perform other related duties as required by your supervisor

 

 

MINIMUM QUALIFICATIONS:

  • Extensive education and experience in general business and organizational operations required.

 

PREFERRED QUALIFICATIONS:

  • Bachelor’s Degree in Business or related degree preferred.
  • Previous Optometry/Ophthalmology experience preferred.
  • Leadership
  • Strategic Thinking
  • Problem Solving/Analysis
  • Project Management
  • Change Agent
  • Decision Making
  • Presentation Skills
  • Technical Capacity
  • Organizational Skills
  • Communication Skills

 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

 

  • Typical office activities
  • Walking, sitting, standing, bending
  • Using hands to operate objects, tools, computers and other electronic equipment
  • Lifting/handling computers and related equipment.
  • Vision abilities including close vision and adjusting focus
  • Travel is required for this position and requires a valid driver’s license.

 

 

 
Full-Time/Part-Time Full-Time  
Shift Days  
Pay Rate  
Position Status Full Time with full benefits  
Manages Others yes  
Travel Required yes  
Position Director of Operations  
Exempt/Non-Exempt Exempt  
Location Central Support-IN  
About the Organization The vision of the doctors and staff of Midwest Eye Consultants is to provide our patients with excellence in eye health care. In order to fulfill this vision, the doctors of Optometry and Ophthalmology, along with our technicians, opticians and patient services staff, embrace the ongoing evolution in eye care through expanded technology and knowledge. In addition, our doctors of optometry work hand in hand with doctors of ophthalmology, enabling us to provide both primary and secondary care.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
supervisorUID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://MidwestEyeConsultants.appone.com



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