Why join NBCC?
The National Board for Certified Counselors, Inc., and Affiliates (NBCC) fosters a collaborative work environment filled with people dedicated to advancing mental health services across the globe. Through credentialing, examinations, continuing education, legislation, scholarships, and grants, we are passionate about supporting counselors and mental health providers so that they can make the biggest impact for the clients they serve.
Some of our amazing benefits include:
- Medical, dental, and vision coverage
- 401(K) retirement plan with a 6% company match and a 2% discretionary profit sharing
- Daycare assistance - dependent care FSA employer contribution
- Medical health reimbursement account - employer contributions
- Employer paid Short-Term Disability, Long-Term Disability, and Basic Term Life AD&D
- Paid time-off programs (sick, vacation, personal)
- Tuition reimbursement
- Employee Assistance Program
- Costco or Sam’s Club membership
- Employer paid LifeLock identity theft protection
Job Summary:
The Administrative Assistant in the Assessments Department performs day-to-day administrative tasks and provides support in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures. This position will be expected to work independently as well as part of the Assessments team. Proficiency in all Microsoft Office suite products as well as proficiency in Office 365 is crucial to this position. As subject matter expert committee meetings and other trainings often occur on the weekend, this position will be required to work Saturdays at least once a month. Meetings are scheduled in advance.
Duties/Responsibilities:
- Answers telephone calls and emails and provides exceptional customer service to stakeholders, including but not limited to the examination candidates, item and narrative writers, subject matter experts (SMEs), and other stakeholders, both internal and external.
- Score paper-and-pencil candidate booklets.
- Sets up and manages paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence or other material.
- Assists with the development of workflow processes for the department to improve efficiency.
- Administers SMEs’ meetings by making arrangements, communicating with the SMEs, organizing technical arrangements of the virtual and in-person meetings with the IT Department, coordinating travel and lodging arrangements of the meetings at the NBCC office with the related departments of NBCC, hosting in-person meetings, and maintaining records. Assists with note taking and other documentation during the meetings.
- Assists the Assessments Project Manager in issuance and maintenance of the contracts and invoices of SMEs and item/narrative writers by checking the records and by communicating with the related stakeholders.
- Creates and generates reports when requested.
- Performs other duties as assigned.
Supervisory Responsibilities (if applicable):
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to plan, organize, and prioritize work.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Ability to work from home if necessary.
- Ability to work Saturdays when required.
Competencies:
- Mathematical – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.
- Communication – Must be able to listen to others, process information, and communicate effectively.
- Adaptability – Ability to adjust to circumstances and think creatively.
- Task Management – Involves working efficiently and competently.
- Detail Oriented – Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
- Critical Thinking – Ability to see an issue and use objective analysis and evaluation in order to form a judgment.
Education and Experience:
- One to two years’ related experience and/or training preferred.
- Associate degree from two-year college or technical school required.
- Bachelor’s degree preferred.
- Equivalent combination of education and experience will be considered.
- Demonstrated ability to be pleasant with others on the job and to display a good-natured, cooperative attitude.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually quiet.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- May need to be able to work from home for an extended period of time.
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| NBCC and Affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. |
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