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Title

Student Financial Services Advisor - TUG 

About the Organization OUR MISSION
Geneva College is a Christ-centered academic community that provides a comprehensive education to equip students for faithful and fruitful service to God and neighbor.

Geneva College is a Christian liberal arts college in the reformed tradition located about 50 miles north of Pittsburgh. Founded in 1848 by the Reformed Presbyterian Church of North America, Geneva has majors in both liberal arts and pre-professional programs, and offers both undergraduate and graduate degrees. Geneva's faculty provide a challenging education that prepares students for careers, for further education, and for life. In all fields of study, students are challenged to explore the implications of the Christian faith on their discipline. Geneva has approximately 2,000 students enrolled in its various programs taught by its faculty of nearly 80 members. The college seeks to prepare students to serve Christ and the world in all areas of society, including work, family, and the church. Geneva is a founding member of the Council of Christian Colleges and Universities (CCCU).
 
Position Student Financial Services Advisor - TUG  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Beaver Falls - Staff and Faculty Only  
Description

Summary of Responsibilities: The Student Financial Services Advisor - TUG serves to support the enrollment/retention goals and objectives of the College. As a member of the Student Financial Services team, you are expected to provide superior student-friendly customer service and knowledgeable advice to students and parents on all aspects of financial aid including Federal, State, Institutional aid, loans, billing, and payments. The person in this role may be asked to represent the College at various types of recruitment events, on and off campus from time to time and to provide training to other college personnel on matters related to financial aid. The Student Financial Services Advisor – TUG reports directly to the Director of Student Financial Services.

 

Essential Responsibilities: (These essential responsibilities are those the individual must be able to perform unaided or with the assistance of reasonable accommodation.)

  1. Student-friendly customer service/advising:
    1. Supports the student recruitment efforts for all programs of the college by exercising strong student-friendly customer service skills, assist current and prospective students and parents in solving their education financial challenges through available financial aid resources including, Federal, State, and Institutional grants/scholarships, loans, and student employment.
    2. Assists students and parents with understanding all aspects of the financial aid process, including the FAFSA application, various types of financial aid, important deadlines, financial aid awards, and questions related to billing.
    3. Responds to questions and other needs from students and/or parents through in-person meetings, letters, phone, and email in a timely and courteous manner.
    4. Counsels students and/or parents regarding their personal financial circumstances, thoroughly explaining the cost of attendance, funding options and alternatives, methods of payment and management of financial responsibilities.
    5. Serve as a liaison with internal departments providing a high level of customer-focused service in a courteous, friendly, and professional manner.
  2. Awarding, programs, and general responsibilities:
    1. Assists in the development, implementation, administration, and management of the financial aid programs that support the achievement of enrollment/retention goals in all programs of the College and actively participates, as requested, in assessing, improving, and maintaining the program(s).
    2. Assists with processing student financial aid applications, evaluating financial aid eligibility and creating financial aid awards for students in the Traditional Undergraduate Program.
    3. Coordinates all aspects of state grant programs including PHEAA State Grant Program, PHEAA Path Program, PHEAA Ready to Succeed Scholarship Program, PHEAA Institutional Assistance Grant, and other states’ grant programs.
    4. Provides compliance oversight and manages completion of the federal FAFSA verification and invalid FAFSA records process for students in Traditional Undergraduate Program.
    5. Coordinates with Crossroads for study abroad awarding implementation.
    6. Assists, as requested, in the development, implementation and delivery of in-person, webinar or workshop training programs for students/parents on topics such as completing the FAFSA, student loans, NetPartner, Nelnet, managing student debt, etc.
    7. Assists in financial aid advising of Graduate Program, Online Degree Program, and Center for Urban Biblical Ministry Program when needed.
    8. Attends conferences and workshops specific to programs of oversite as requested.
  3. Performs other duties as requested by the Director of Student Financial Services.
 
Position Requirements

Exhibits behavior that is consistent with and supportive of Geneva’s mission, vision, core values, and standards of conduct:

  1. Geneva Mission Statement: Geneva College is a Christ-centered academic community that provides a comprehensive education to equip students for faithful and fruitful service to God and neighbor.
  2. Vision Statement: Geneva College will inspire students to integrate faith in Christ into all aspects of life in the real world, and to serve faithfully within their callings for Christ and Country.
  3. Core Values:
    1. Serve with grace
    2. Pursue Godly wisdom
    3. Foster academic strength
    4. Engage culture faithfully
    5. Inspire vibrant hospitality
    6. Honor one another
  4. Standards of Conduct: Employees of Geneva College will affirm upon hire, and annually thereafter, their promise to abide by the College’s Standard of Conduct Policy. All employees must conduct their personal affairs so there can be no opportunity for unfavorable reflections upon the Christian beliefs and mission of the College, either expressed or implied. It is expected that employees will conduct themselves in a manner consistent with biblical standards, values, and character. These standards of personal conduct do not apply to family members and/or friends of the employee.

 

Job Requirements - Administrative:

  1. General: Individuals must possess the knowledge, skills, and abilities listed or be able to explain and demonstrate that they can perform the essential responsibilities of the job, with or without reasonable accommodations in order to safely perform the essential responsibilities of the job.
  2. Physical: Must be able to perform the following: talking, hearing, and seeing. Must have sufficient manual dexterity to be able to operate all office equipment including, but not limited to: computers, fax machines, copy machines, modems, and telephones.
  3. Confidentiality: Individuals must recognize that management of data, including personal information, grades, budgets, programs, and policies is necessary to the operation of the College. Such information must be kept private and confidential for the protection of the College and to obey Federal and/or State laws. Should there be doubt as to whether a certain matter is to be protected, it should be discussed with your supervisor before making a disclosure.
  4. Mental: Must be able to reason, analyze, prioritize, conceptualize, make judgments, and solve problems.

 

Qualifications:

  1. Minimum:
    1. Education/Certification: Bachelor’s degree
    2. Experience: 0-1 year of experience that is directly related to the responsibilities as specified above. Clear understanding of and ability to communicate the value of Christian higher education.
    3. Skills/Abilities:
      1. Clearly articulate your personal relationship with Jesus Christ.
      2. Demonstrate strong written and verbal communication, time management and organizational skills.
      3. Demonstrate a willingness and ability to provide student-friendly customer service and have experience delivering quality customer service.
      4. Provide attention to detail and system processes.
      5. Demonstrate a professional appearance and “team player” attitude; be self-motived with a strong desire to learn and demonstrate a desire to take on additional challenges and responsibilities.
      6. Demonstrate a teachable spirit and a desire to grow professionally.
      7. Demonstrate proficiency in Microsoft Office, especially Excel; demonstrate an aptitude for using technology.
    4. Christian Commitment: Eligible candidates must be a thoughtful and articulate Christian and an active member of a Protestant evangelical church. Preference will be given to candidates who support and have an articulate understanding of the Reformed faith. The individual must understand and support the College’s “Foundational Concepts of Christian Education” by expressing an evangelical Christian profession of faith and demonstrate the ability to integrate a Christian perspective in their work.
  2. Preferred:
    1. Education/Certification: Bachelor’s degree in business/accounting.
    2. Experience: Two or more years of previous experience in a financial aid or admissions environment.
 
EOE Statement Geneva College does not discriminate in hiring or in terms and conditions of employment based on an individual's race, color, sex, age, disability or national origin. As a Christian college rooted in the evangelical and Reformed tradition and governed by the Reformed Presbyterian Church of North America, compliance with Geneva's Christian views is considered a bona fide occupational qualification under Sections 702 & 703 of Title VII of the 1964 Civil Rights Act as amended, and will have a direct impact on employment consideration.  
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