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Client Service Advocates, Philadelphia 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Client Service Advocates needed for full-time, temp to hire position in Philadelphia.

The Client Services Unit's mission is to help people living with HIV and vulnerable individuals understand their needs and make informed decisions. CSU advocates on behalf of those who need special support and reinforces clients' capacity for self-reliance and self-determination through education, collaborative planning, and problem-solving. advocates strive for excellence and professionalism in improving health outcomes for individuals, both inside and outside the Philadelphia Eligible Metropolitan Area (EMA), within the limits of available, well-managed resources. Assess the needs of our clients and plan accordingly by evaluating their social, medical, emotional, and financial history.

  • Greet our clients promptly and respectfully, whether on the phone or in person.
  • Listen carefully and give full consideration to the requests and concerns of our clients
  • Communicate honestly, courteously, and knowledgeably.
  • Provide follow-through with our clients promptly, responsibly, and efficiently.
  • Serve with pride, commitment, and high ethical standards.
  • Prepare reports and correspondence.
  • Enter client assessments in the CSU database.
  • Thoroughly research information and referrals
  • Counsel and support patients in understanding, accepting, and following medical recommendations.
  • Support and validate client decisions in their life choices.
  • Attend periodic staff and personal training.
  • Exercise relatively independent judgment understanding the professional principles, techniques, and standards.
  • Confer with supervisor on complex problems.
Position Requirements

BSW required. Current PA clearances, physical, and PPD.


This position is currently accepting applications.

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