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Title

Lead Technician - NoCal 

Category Service  
Number of Openings 8  
Location San Francisco  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Description

JOB SUMMARY:

The Lead Technician will be responsible for delivering an elevated level of service experience in a direct to consumer environment, while mentoring a team of technicians.

RESPONSIBILITIES & KEY ACTIVITIES:

  • Provide top of the line customer experience
  • Ability to diagnose and repair all aspects of the VinFast automobile
  • Monitor the technical team’s performance through KPI’s
  • Communicate and collaborate with all members of the service team
  • Follow correct repair order documentation of all repair procedures
  • Review appointment schedule, and allocate work to achieve throughput goals
  • Demonstrate attention to detail and passion for creating positive client experiences
  • Create and maintain a clean working environment, leading by example
  • Creatively solve customer concerns in a fast-paced work environment
  • Work with the appropriate management software to properly document the customer vehicle repair process
  • Have a passion for sustainable transportation and changing the automotive industry
 
Position Requirements

MINIMUM REQUIREMENTS:

  • High School Diploma/GED or Relevant work experience
  • 21+ years of age, to comply with company driving policy
  • Ability to drive a work truck/trailer
  • Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains
  • Excellent written and verbal communication skills
  • Highly organized
  • Comfortable working independently and as part of a team
  • Ability to use basic computer applications, such as Microsoft Office, as well as learn proprietary DMS software
  • EPA 609 Certification
  • ASE Certification(s)
  • Must possess a valid driver license
 
Open Date 5/12/2022  
Req Number SER-22-00006  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently accepting applications.

Apply Now



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