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Patient Services Specialist 

About the Organization
eMDs offers exciting opportunities that will challenge your abilities, expand your skills and reward your contributions in an atmosphere that encourages both personal and professional growth for all.

Additionally, eMDs offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization.

Our History

eMDs was founded in 1996 by David Winn, MD, a board-certified family practice physician with a very strong business background who understood the value of having an integrated practice management system which helped physicians focus on patients while optimizing practice financials. Dr. Winn was dissatisfied with offerings on the market, and set out to create his own. The eMDs clinic was first implemented in 1998. Using our own practice management system meant we fully understood what it takes to create the perfect EHR system and why the company built our reputation upon being a highly usable system.

Many years later, we've retained the same values from our early days. We are dedicated to building the best integrated EHR and RCM systems and services. We focus on listening to our customers. And most importantly, we focus on making the practice of medicine enjoyable and fulfilling.

Our Leadership

Since our founding, we have been privileged to have been led by certified healthcare professionals and proven IT leaders.
Category Patient Services  
Close Date  

Summary of Job:

A Patient Services Specialist’s goal is to assist the patients of Revenue Cycle clients in understanding and settling their patient balances by providing excellent customer service.

Essential Duties and Responsibilities:

  • Answer incoming calls
    • Payments
    • Billing questions
  • Return voicemail calls
  • Maintain strict confidentiality within medical practice and HIPPA compliance
  • Convey balances
  • Work payer credits
  • Run and process statements as per client
  • Work return mail
  • Maintain quality and productivity standards as outlined by the department and manager
  • Other duties as assigned
Position Requirements


Required Skills:

  • High School Diploma/GED
  • Some working knowledge of the medical environment
  • Customer service experience

Core Competencies:

  • Must be detail oriented and organized
  • High level of analytical and problem-solving skills
  • Ability to work autonomously and as a team player
  • Excellent communication (both written and verbal) and customer service skills
  • General office skills and computer knowledge
  • MS Excel Spreadsheet software and MS Word Processing software


Other Details about the Job:

  • May require sitting for long periods of time: also stooping, bending and reaching for files and supplies
  • Requires manual dexterity sufficient to operate a computer keyboard, answer a telephone, and run a copier and other office equipment as necessary
  • Employee must participate to help maintain the desirable work environment created by management
Full-Time/Part-Time Full-Time  
Shift Days  
CGM corporate job profile 1506  
Statement if backfill, budgeted or non budgeted New position - New required agents for Virtuox business  
SAP position number (by corporate SAP OrgMgt)  
Position Patient Services Specialist  
Division IDE - eMDs  
Post Internal Days 0  
Created By Anne Sampsel  
Number of Openings 1  
Number Filled 0  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s) Anne Sampsel  
Req Number PAT-22-00004  
Open Date 5/24/2022  
Location Remote Office-1  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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