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TEMPORARY - Sales and Customer Service Representative I 

Category DOP - Division of Publications  
Full-Time/Part-Time Seasonal  
Exempt/Non-Exempt Non-Exempt  
Position Pay Range Grade A - $11.15/hour minimum to $16.10/hour maximum  
Starting Pay Range $11.15/hour to $12.00/hour starting range  
Benefits Not eligible for benefits.  
Open Date 5/11/2022  
Close Date  
Location UPCI World Headquarters  
Number of Openings 1  

The United Pentecostal Church International is currently recruiting for the position of Sales and Customer Service Representative I within Division of Publications. The purpose of this position is to answer inquiries and provide information to customers and to assist customers with order placement. This position will only last for the season of June 20 to September 9, at which time employment will cease.

Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Answer incoming calls to provide customers information about products, take or enter orders, resolve issues with accounts, receive payments, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Notify customers of delinquent accounts to solicit payment, advise customers of necessary actions and strategies for debt repayment, and record information about financial status of customers and status of collection efforts.
  • Perform various administrative functions, such as recording address changes and purging the records of deceased customers.
Position Requirements

Minimum Training and Experience Required

  • Experience in providing customer service and personal service, which includes needs assessment, meeting quality standards, and evaluating satisfaction.
  • Experience in sales is preferred.
  • Experience with Microsoft Office Suite (specifically Outlook, Word, and Excel).
  • Experience with office equipment (specifically computer, multi-line switchboard, scanner, fax machine, printer).
  • Knowledge of administrative procedures such as word processing, managing files and records, and other office procedures and terminology.
  • Knowledge of basic math skills.
  • Active listening skills
About the Organization The United Pentecostal Church International (UPCI) is a Oneness Pentecostal organization with churches, ministers, and members across the globe. With roots anchored firmly in the Bible and a vision for ministering to communities around the world, the UPCI embraces its mission to carry the whole gospel to the whole world by the whole church.

The UPCI has been among the fastest-growing church organizations since it was formed in 1945 by the merger of the Pentecostal Church Incorporated and the Pentecostal Assemblies of Jesus Christ. From 521 churches in 1945, the UPCI has grown to almost 42,000 churches (including preaching points), 40,000 credentialed ministers, and a constituency of 4.9 million in 228 nations and territories. The international fellowship consists of national organizations that are united as the Global Council of the UPCI, which is chaired by the general superintendent of the UPCI.

The UPCI emerged out of the Pentecostal movement that began with a Bible school in Topeka, Kansas, in 1901 and with the Azusa Street Revival in Los Angeles, California, in 1906. It traces its organizational roots to 1916, when a large group of Pentecostal ministers began to unite around the teaching of the oneness of God and water baptism in the name of Jesus Christ.

The governmental structure of the UPCI is basically congregational in that local churches are self-governing: the congregation elects its pastor and other leaders, owns its property, decides its budget, establishes its membership, and conducts all necessary business.

UPCI World Headquarters is located in Weldon Spring, Missouri, on the western edge of the St. Louis metropolitan area. The headquarters building houses offices for its general officials and seven divisions.  

This position is currently accepting applications.

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