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Title

Internal Customer Support Associate 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Global Service  
Description

Internal Customer Support Associate

Position Summary:

Provide service operations support related to manufacturing and distribution of medical laser equipment to domestic and international Field Teams.

 

In this role, you will:

  • Assemble internal customer orders and preparee goods for shipment.
  • Open calls/Sales orders within Sciton’s ERP system and Sales Force to track movement of inventory.
  • Work and coordinate with other departments to resolve any customer issues.
  • Provide timely response and solutions to field teams as well as well as internal departments.
  • Create training certificates for customers at the request of the Clinical Education Department
  • Maintain Sciton Customer install base and any additional support to the ERP project.
  • Scan, organize, and Maintain Sciton electronic device history records.

 

Other Tasks:

  • Weekly Inventory
  • Assist with scanning and maintaining electronic device history records (eDHRs) and other corporate documentation as assigned by management
 
Position Requirements

Essential Requirements:

  • 1-2 years of work experience, preferable within manufacturing operations
  • Computer skills in Microsoft Office, especially Excel and Word
  • Enterprise solution software familiarity is a plus
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Self-motivated, results-oriented, highly-organized, creative, enthusiastic, and capable of staying under control with pressure from multiple ongoing projects
  • Flexible, with the ability to multi-task
  • Excellent oral and written communication skills
  • Ability to work independently as well as in a team environment

 

What Sciton offers you:

  • Competitive health benefits
  • Retirement
  • Income Protection
  • Time off
  • Professional Development
  • Stock Options
  • Discounted Programs
  • Reward Programs
 
Full-Time/Part-Time Full-Time  
Position Internal Customer Support Associate  
Location Palo Alto (HQ)  
About the Organization

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.

At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.

Life at Sciton:

At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:
• The support, recognition, and room to grow their careers within Sciton.
• Empowerment to develop their creative genius and encouragement to be lifelong learners.
• Incentives for creativity and innovation across the organization.

What Sciton offers you:


• Competitive health benefits
• Profit-Sharing Bonus
• 401(k)Employer Match
• Time off
• Professional Development
• Stock Options
• Employee Referral Bonus
 

This position is currently not accepting applications.

To search for an open position, please go to http://ScitonInc.appone.com



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