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Receptionist (Community Support Specialist) 

Category Administration  

The Management Trust
Position Title: Community Support Specialist  
Location: Thornton, CO at North Hill Owners Association
Reporting To: Division Senior Operations Manager
Status: Non-Exempt, Full-Time
Salary: $26.00-$28.00 Hourly


The Management Trust is a community association management company.  We believe that building and maintaining a community takes more than just hammers and nails.  It takes integrity, trust, experience, and support.  Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them.  We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation.  Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day.  It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.


The Community Support Specialist is responsible for providing exceptional customer service and quality administrative support to both internal and external clients, including, but not limited to: partnering with the Community Association Manger (CAM) and homeowners, performing special projects/research, and various coverage (i.e., phone/reception).  This role also supports general facilities/maintenance needs in the community, such as event setup and teardown.  These tasks require a reasonable amount of ongoing physical work (in addition to standard office administration).


  • Greet visitors quickly, warmly, and provide an ongoing exceptional experience for all guests, homeowners, and fellow employee-owners
  • Respond to phone inquiries using information/guidance from association manuals, CC&Rs, Rules & Regulations, and other administrative documents/electronic databases for the community
  • Maintain and enforce clubhouse and community rules, regulations, and standards
  • Assist in maintaining various activity schedules; this includes making entries and detecting possible facility scheduling conflicts
  • Participate in community meetings and trainings (including from our Corporate office)
  • Receive, prepare, and maintain various association/clubhouse documents and file community/homeowner records and association facility reservations
  • Attend periodic community meetings for minute taking, and others (such as annual) to assist with balloting and check-in, as approved by your Supervisor
  • Assist CAMs with meeting follow-up action items, including compliance letters (including one-offs)
  • Manage communication for basic emergency vendor needs in the absence of the Community Manager (i.e. calling the designated plumber)
  • Program and generate various reports for our programmed gates, remotes, and other access devices
  • In coordination with CAMs, setup and maintain association information (Call-To-Action text, CC&R text, etc.) via the Company’s proprietary software program
  • Perform compliance inspections of the community
  • Perform various facilities support, such as: event setup and teardown (this may include relocating large numbers of décor and/or folding chairs/tables with carts/dollies and related duties), as well as participating in preplanning, day of, and follow-up needs
  • Perform ongoing general safety and status reviews for the facility; immediately bring concerns to Community Manager
  • Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, dusting, polishing, trash disposal.
  • Assist in overseeing the community website to include edits, additions and maintain content accuracy as directed.
  • Assist CAMs with special projects for association needs, including research and custom administrative work; this may include participating in occasional site inspections
  • Prepare and mail compliance notices produced from site inspections and assist with the mailing of notices, newsletters, and flyers for internal and external needs
  • Creating and upkeep of spreadsheets pertaining to clubhouse maintenance checklist.
  • Setup, direct and/or cleanup for Clubhouse/association events.
  • Maintain neat appearance of lobby, bar, reception desk and kitchen areas.
  • Inspects all assigned areas daily and reports all cleaning and maintenance discrepancies to Supervisors.
  • Ensures all safety precautions are followed while performing work.
  • Other duties and special projects as assigned


  • High School Diploma (or equivalent); Associate’s Degree preferred
  • Proficiency in administrative support – generally between 1-4 years, depending on the position level
  • Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
  • Conflict resolution skills
  • Ability to meet deadlines and address time-sensitive issues
  • Superior multi-tasking skills
  • Excellent written and verbal communication
  • Ability to provide high-level customer service with astute attention to detail and organization
  • Must be a team player
  • Ability to manage workflow amid shifting priorities
  • Willing to learn Company process and procedures, and learn/use proprietary software
  • Adaptable and dependable with a solid attendance record
  • Professional and respectful demeanor with all internal and external customers at all times


  • Use standard office equipment, including: computer, phone, copier/scanner, etc.
  • Be stationary for periods of time
  • Relocate up to (25) pounds
  • Travel to and from offsite locations


  • None


  • 5 DAYS PER WEEK from approx. 8:00 am-5:00 pm
  • This position may require occasional long hours to meet business needs

The Management Trust is an Equal Opportunity employer.  We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

Division TMT-09-COLORADO  
EOE Statement We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate and support diversity.

The Management Trust reserves the right to modify any job description at any time based on business need.
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