Share Email Opening Title Director of IT  Description We're looking to add an experienced Director of IT to our team in Grand Rapids, MI! As the IT Director, you would be responsible for managing all aspects of IT operations, processes, and service quality for Convivial Brands and all related companies. This includes managing, leading, and training internal staff and managing external vendor relationships, internal infrastructure, information security, communications technology, and asset management. You would also be responsible for designing and implementing improvements to all areas of technology including automation, ERP system performance and function, and system integration and will stay up-to-date on technology trends and regulations to ensure effectiveness and compliance. Due to the size and culture of the organization, this is a hands-on Director-level position.   Who We Are: At Convivial Brands, everything we do revolves around Making Life Better - which includes creating opportunities, products, and a culture that strives to do just that. The physical products we make help people celebrate and enhance life, sometimes in small, quaint ways, and other times in big statements. From celebrating a wedding to giving a small gift of appreciation, each brand produces an end product that intends to make life friendly, lively, and jovial - ergo making life Convivial. This is achieved through operating within our Core Values of being trustworthy, pursuing excellence, and exemplifying a team first mindset. Those three values are what guides our day-to-day operations and ensures we are moving in the right direction the right way. As our brands continue to expand and grow, we're looking to add new team members who can not just maintain our culture, but can add value and help us continually improve. Our goal is to transform work from an obligation to passion!   The Position: Provide leadership and management for technology systems and services, managing the day-to-day operations of the Information Technology Department. Create and implement corporate strategy and vision with respect to Information Technology in accordance with the over-arching goals of the organization. Translate business goals into technical requirements and design appropriate projects and initiatives to help the organization achieve those goals. Communicate and collaborate with Executive Management to establish IT strategy, goals, and priorities as well as to define expected outcomes, identify issues, and resolve through corrective action. Identify new technologies and determine applicability to the organization’s long-term needs and goals and make recommendations for adding or consolidating technologies accordingly. Establish and maintain strategic relationships with third party vendors and technology partners that bring added value to the organization. Lead, coach and develop a passionate, engaged team. Provide thought leadership, direction and best practices to the IT team. Design, lead, and manage technology projects using applicable project management platform and practices. Guide IT decisions by establishing, monitoring, and enforcing policies and procedures. Create and maintain documentation of all policies, procedures and processes. Troubleshoot, diagnose, and resolve technology issues, including hardware, software and system issues as well as information security concerns. Manage Microsoft dynamics Nav ERP System Manage EDI setups and testing Monitor service desk for tickets assigned to the queue and process based on priority. Report on outcomes and trends from ticketing system. Perform root-cause analysis on trends and recommend changes in capabilities or training to address problems that are frequent or severe. Follow up with end user satisfaction with IT support staff. Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages. Responsible for the ordering, acquisition, inventorying, licensing, and disposition of hardware and software. Ensure the continual functioning of mission critical operations. Develop, review, and certify all back-up and disaster recovery procedures and plans. Plan, implement and monitor changes in infrastructure configurations. Perform all other tasks as assigned by direct supervisor. Supervisory Responsibilities: Responsible for leadership, management, and accountability within the Information Technology department. Participate in recruiting, hiring, and training IT staff. Hold departmental meetings on a weekly basis to identify, discuss, and solve business issues relating to technology. Promote team building and work to provide growth paths for IT staff.   What's in it for you? You'll be joining a growing team where you can make an impact on the development of our systems and processes. There will be opportunities to challenge yourself and opportunities for growth and development. We offer competitive pay and benefits! We have 8 company-paid holidays, a generous Paid Time Off Bank (PTO), and our benefits are robust and affordable. Full-time employees currently get company-paid life insurance (1 times your annual salary) and company-paid short-term and long-term disability. We also offer extras like critical illness, accident coverage, legal coverage, identitiy protection, and pet insurance! And let's not forget the employee discounts that we offer on each of our brands' products/services - Design Design, Style Life, Verdant Graphics, Tableau, and The High Five Grand Rapids.   Convivial Brands Diversity & Inclusion Statement: Convivial Brands is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. Our people are our most valuable asset. our employees' individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent - and the way they invest their unique identities in their work - are a significant part of our culture, our reputation, and our achievements. We embrace and encourage our team members' differences in age, colore, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristices that make our team members unique. Convivial Brands' diversity initiatives apply to all parts of the employment experience, including but not limited to our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; social and recreational programs; layoffs and separations; and the ongoing development of a work environment built on the premise of gender and diversity equity. We are proud to be an equal opportunity employer.   Full-Time/Part-Time Full-Time   Shift -not applicable-   Position Director of IT   Number of Openings 1   Exempt/Non-Exempt Exempt   Location Convivial Brands Corporate Headquarters   EOE Statement It is our policy to offer equal opportunity to all, based upon individual merit and without regard to race, creed, color, age, sex, religion, national origin, citizenship, marital status, height, weight, genetic information (regarding employee or family), family medical history, Vietnam Era Veterans Status or physical or mental disability (provided that the disability - with or without a reasonable accommodation - would not interfere with your ability to perform the essential functions of the position applied for or constitute a safety hazard), to the extent required by law. We do not condone harassment relating to a person's race, color, religion, sex, national origin, citizenship, height, weight, genetic information, age, or physical or mental disability. We prohibit the use, distribution, sale, or possession of drugs, and controlled substances while at work. We prohibit reporting to work under the influence of alcoholic beverages, drugs, or controlled substances. If you execute and submit this Application electronically to CONVIVIAL BRANDS ELC, INC, you agree to the following: (1) you voluntarily agree to submit your Application and the information you provided in it electronically; and (2) your electronic signature is your own.   This position is currently not accepting applications. 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