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Title

Sales Support Specialist  

About the Organization Palmer Holland is a quickly expanding international specialty chemical distributor based in Westlake, OH and operating in the United States and Canada. Palmer Holland represents many of the most recognized manufacturers from around the world. Our customers and principals are rooted in the Agriculture, CASE (coatings, adhesives, sealants, elastomers), Health & Nutrition, Lubricants, and Plastic industrial sectors.





As an independently-owned sales and marketing organization, we have the opportunity to make decisions which are in the best, long-term interest of the employees, customers, and principals we serve. Our sellers work with customers to solve problems and test and re-test different specialty products in order to find the one that will do what the customer needs. The dedication from our employees to continually improve their knowledge base and provide commitment to outstanding technical and customer service enables Palmer Holland to thrive as an industry leader.





As an employer, Palmer Holland's goal to remain independent is solidified through operating as a privately held Employee Stock Ownership Plan (ESOP) with an ownership team made entirely of employees. Palmer Holland views our employees as our most valuable asset. We offer our employees a fun work atmosphere, healthy work-life integration, and varying opportunities for professional development. We are known for having a culture that emphasizes having fun, being healthy, and working hard. Our office has advanced technology along with a shuffleboard table, putt-putt greens, and treadmill workstations. In the field, our sales team has the tools to make critical decisions on the spot to better respond to customer needs, ultimately forming strong relationships. We believe in providing a work culture that engages employees, encourages growth, and promotes success.  
Category Customer Service  
Position Sales Support Specialist  
Description

The Sales Support Specialist is responsible for supporting Account Managers, to be their internal office liaison for non-order requests, to document Account Manager activities in the system within the target time frames as well as coordinating with internal staff on behalf of the Account Manager.

A primary goal of a Sales Support Specialist effort is to increase service to existing internal and external customers resulting in the benefit of additional communications for new or existing customers. This position is important to our business and the fulfillment of the duties and responsibilities contribute to the overall success of the company.

Essential tasks of the position:

Data Entry:

  • Entering daily activities and key assignments according to Best Practices include, but not limited to, assisting customers and account managers with the following:
    • Product customer forecast
    • Price quotes
    • Market Intel and Opportunity entry and update
    • Sales variances
    • Sample entry and update
    • Call reports
    • Product availability
    • Cost inquiries
    • Manage data integrity checks

Support for Sales Team:

  • Fulfilling sample requests based on established procedures.
  • Qualify new and existing companies to promote to Customer.
  • Support internal coordination of non-order related requests to ensure completion.
  • Apply Sales acumen to reports in an effort to understand buying patterns, investigate sales with the customer, and report accordingly.
  • Make proactive customer calls on current business to obtain key business updates and help advance the sales process.
  • Update job knowledge by studying new product descriptions and participating in educational opportunities, as applicable.
  • Backup support for Customer Experience Leads and Order Management Specialists.

Quality:

Activities of the position affect quality including quality objectives. Responsibilities and authorities include where appropriate:

  • Initiate action to prevent the occurrence of any nonconformities relating to product, process, or quality system, up to and including when necessary, stopping production to correct quality problems.
  • Identify and record any problems relating to the product, process, and quality system.
  • Document problems, steps taken for resolution and preventative action in CRM software and notifying all parties required.
  • Initiate, recommend, or provide solutions through designated channels.
  • Verify the implementation of solutions in areas under your control.
  • Control further processing, delivery, or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
  • Perform duties and tasks as prescribed in company policies, procedures, and work instructions.

Note:

The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company. We are a tobacco free, professional environment.

 
Location Corporate Office  
Position Requirements

Education:

  • 4-year degree or equivalent work experience in this industry or related field required

Experience:

  • Minimum of 6 experience in this industry or related field preferred.
  • Previous experience in an administrative and/or support role preferred.

Knowledge/Skills:

  • Intermediate level of expertise in MS Office and Contact Management Software
  • Excellent verbal and written communication abilities
  • Ability to maintain professional conduct that always exemplifies the corporate policies, particularly when interacting directly with internal and external customers
  • Ability to handle sensitive information with confidentiality and discretion
  • Detail oriented with strong, accurate clerical skills
  • Proficient at multi-tasking
  • Proactive problem solver
  • Highly motivated

Competencies:

Accountability, Analytical Skills, Communication (Oral and written), Conflict Resolution, Customer Oriented, Detail Oriented, Enthusiastic, Initiative, Persuasive, Organized, Patience, Relationship Building, Reliability, Time Management

Physical Requirements:

  • Satisfactory motor skills relevant to position
  • Ability to sit for long periods of time
  • Ability to lift up to 25 pounds

 

 
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Travel Requirements  

This position is currently accepting applications.

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