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Creative Operations Director 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Creative Services  

The Creative Operations Director promotes collaboration through the process and the departments, while managing capacity to the established procedures. Supports the systems and processes to meet RES deliverables. Tactically, the Creative Operations Director is responsible for monitoring and facilitating the overall operations of the assigned departments while ensuring efficient and timely communications with Client Services, Project Management and Shop Production for all job-related details. Key to this role is the individual ability to manage multiple priorities as it pertains to the administration, deadlines and training. This role resolves the communication difficulties that arise throughout the project workflow as it relates to process gridlock and/or misinformation ultimately improving the people, process and product.

Administrative (35%)

  • Post labor time in Syteline daily by 9am. Review time and manage issues with employee labor time
  • Process PTO requests from employees and manage schedule to ensure minimum 75% staff availability at all times
  • Reconcile and submit staff expense reports according to timelines
  • Set up projects through help desk tickets for Syteline and the production schedule
  • Track and update timelines accordingly to meet deadline
  • Set up, manage and prepare agendas for Project calls to ensure timelines are met by each function for all internal Client Services/Graphic Design, Graphic Production and Logistic meetings. Prepare and provide reporting for meeting as requested
  • Process IT tickets for projects, FTP access and other miscellaneous IT needs via the IT Helpdesk
  • Verify jobs are updated timely and communicate with finance on accuracy of information
  • Organize, oversee and verify proper file management/architecture in all project folders
  • Monitor/facilitate timely job closings with appropriate departments
  • Keep up to date SOPs
  • Download with CSM and PM on all ERFs once submitted to project management
  • Other duties as requested
  • Submit IT Help Desk ticket for Creative and Graphic Production teams

Business Operations/Traffic Management (50%)

  • Lead daily scheduling meeting to route jobs internally for review, following the creative process procedure (Morning Meeting)
  • Develop and distribute monthly labor trends and design reports for Executive Team
  • Manage creative process and workflow from creative brief submission to release of exhibit assets
  • Facilitate collaboration between Exhibit design, Graphic Design, Engineering and Exhibit Production
  • Initiate meetings to drive collaboration
  • Develop and refine effective workflow processes, scheduling strategies, and communication models
  • Communicate obstacles and improvement opportunities
  • Ensure adherence to standard operating procedures
  • Supervise quality of information into the creative team
  • Partner with project management on system integration and incorporating new processes, tools and workflow systems
  • Arbitrate communication issues between business partners, creative team members, project managers and CSMS
  • Manage workload of Graphic Design and Graphic Production teams to maintain required closure goal. This includes daily/weekly follow-up on job closings, following up with departments to ensure all are on schedule, alerting Client Services and Project Management of any delays due to reconciliation with recommended solutions to get back on track
  • Reviews project briefs and meets with PMs to evaluate client objectives
  • Facilitate POs for Exhibit Design, Graphic Design, Engineering and Graphic Production related (non-project) contract labor and materials
  • Partner with Finance to monitor and manage contractor/freelance labor relations and invoicing. Facilitate PO for contractor/freelancer
  • Monitor, flag and report on project/job specific operational issues
  • Recommend and implement corrective actions
  • Identify and implement ways to streamline and improve efficiency for overall workflow and project processes
  • Maintain ownership of schedules that are required from Production schedule as it pertains to Exhibit Design, Graphic Design, Engineering and Graphic Production
  • Follow up on orders and requests submitted into other departments by PM to ensure timely completion; flag a problem with the CSM and PM to consider adjusting calendar with departments as needed
  • Participate in Client and Project Management meetings for visibility and timeline awareness as requested.
  • Other duties as requested
  • RES Internal project setup / scheduling / management (i.e.: marketing, holiday)
  • Source, Vet, Schedule project related, contract labor

People Management (15%)

  • Establish training programs for on-boarding new Exhibit Designers, Graphic Designers, Graphic Production team, Engineers and Detailers
  • Develop and administer ongoing training programs/paths for new and existing Exhibit Designers, Graphic Designers, Engineers and Detailers

Hire, Train, Develop and Manage employees in Exhibit Design, Graphic Design, Engineers, Graphic Production and Logistics

Full-Time/Part-Time Full-Time  
Shift Days  
Position Creative Operations Director  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Hiring Manager(s) Mary Ellen Nixon  
Location Rochester, NY  
About the Organization Respect the past. Work hard to ensure a future.

Early Years
For 30 years Vince Leonardo managed the in-house tradeshow department at Rochester, New York-based, Bausch & Lomb, one of the world's largest suppliers of eye health products, including contact lenses, lens care products, medicines, and implants for eye diseases. When the company decided to out-source the department, Vince started RES (Rochester Exhibit Services) and his first major client was Bausch & Lomb. Vince also opened an event company, LT Rentals, to serve both consumer and trade event business.

Both businesses prospered and after 20 years, Vince turned the company reigns over to his son, James Leonardo, who has led the growth of RES, becoming one of the nation's top 50 tradeshow and event organizations - named by EVENT MARKETER magazine in their annual profile of top industry performers.

Given our heritage, RES has one foot in the corporate world and one foot in the service world. This combination provides the RES team with visibility into the needs, wants, and expectations of our corporate clientele AND insights into the services and resources needed to drive tradeshow and event program performance, today and tomorrow. The end-result: YOU COMMAND THE FLOOR in a hypercompetitive tradeshow filled with competing stimuli and the noise of business.  

This position is currently accepting applications.

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