Share Email Opening Title Family Services Manager  About the Organization LifeSource is a nonprofit organization dedicated to saving lives through organ, eye and tissue donation in the Upper Midwest. It's our privilege to serve the 7 million people who live in communities across Minnesota, North Dakota, South Dakota and portions of western Wisconsin. We're dedicated to working with our hospital and community partners to support donor families, manage the donation process and educate our communities to create a culture of donation. We're a passionate and committed cross-functional team who believe in our vision that everyone shares the gift of life. Each of our team members plays an integral role in our life-saving work, using their unique talents and contributions to further our mission.   Description At LifeSource, we’re relentlessly pursuing a day where those in need of a life-saving or life-enhancing organ, eye or tissue transplant receive that gift. By joining the LifeSource team, you will have the chance to positively impact your neighbors in Minnesota, North Dakota, South Dakota and Wisconsin – maybe someone in your very own community. JOB DUTIES AND RESPONSIBILITIES LifeSource is seeking a Family Services Manager to manage day-to-day oversight and guidance to the Family Services and Donor Family Aftercare teams to accomplish mission and goals. They will be responsible for guiding existing systems and supporting new initiatives to drive a continuum of care for organ, eye, and tissue donor families, ensuring respectful, solution-oriented communication and service across the donation and aftercare processes. As a Family Services Manager, you'll advance our lifesaving mission by preforming the following duties: Manage day-to-day operations of key work processes, applicable to donation authorization and aftercare, and monitor effectiveness utilizing key performance measures. Lead, guide and manage team members toward successful work process implementation to achieve LifeSource’s mission and goals. Other responsibilities as appropriate in alignment as the primary contact for family support, donation authorization, aftercare engagement and satisfaction oversight. For more information about the role, please view the full position description by clicking here (please navigate to the job posting on our careers website to view the link). This position will remain open for 30 days or until filled; however, applicants are encouraged to submit their applications as soon as possible as the review process will begin right away. Why Join LifeSource Since 1989, the LifeSource team has worked with our regions’ diverse communities to break down barriers to donation. Bringing a rich diversity of perspectives and experience to our organization at all levels strengthens our ability to serve our community and fulfill our mission. Our values embody how we engage in our work - respect, advocacy, accountability, life and innovation. More information on our continued work toward diversity, equity, and inclusion can be found on our website. We set our team up for success by providing comprehensive on-boarding, as well as on-going personal and career development. Team members are offered traditional benefits such as health, vision, dental, and life insurance, generous PTO, and 401k matching. We also support our team through non-traditional benefits such as tuition reimbursement, resiliency coaching, and HSA employer contributions. LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.   Position Requirements QUALIFICATIONS Requires a combination of education and experience equivalent to 10 years of social work, crisis intervention, or grief support responsibilities within a medical, health care, or bereavement care setting.  Requires a minimum of three years of proven leadership, mentoring and coaching experience. Demonstrated ability to foster, promote and sustain cross-departmental collaboration or cross team collaboration. Demonstrated ability to build, maintain, motivate, influence, and achieve cooperation with both internal and external relationships. Handling difficult situations with poise and professionalism. Strong communication and interpersonal skills including effective written correspondence, active listening, and professional customer service response at all levels. Must be organized, detail oriented, self-directed, motivated contributor with ability to function autonomously and effectively lead, to execute reasonable and sound decision making. Proven ability to establish priorities, coordinate internal and external resources, and achieve measurable results against goals. Must have a demonstrated ability to drive results to improve processes and outcomes with the use of critical thinking, analytical skills, problem-solving capabilities. Demonstrated ability to exhibit a high degree of quality, integrity, and honor confidentiality of appropriate information including, but not limited to, personal team member data, organizational operations or work processes, donor and donor family information, contributor details, any financial information and medical or protected health information (PHI) in accordance with HIPAA. Strong working knowledge of Microsoft Office applications. Proven skilled and competent in using technology-based tools such as personal computers and related software, mobile devices, and electronic medical record systems, as appropriate for position. WORKING CONDITIONS Able to work a minimum of 40 hours per week and participate in 24-hour call with schedule adjusted to accommodate organizational needs. Must be able to travel within the service area (MN, ND, SD) by ground or air, as needed, and occasionally to national events and meetings. Affected team member in Category II never or rarely have exposure to bloodborne pathogens and do not have a potential for this exposure or handle materials that could spread infection (less than one opportunity per month). However, they have regular interaction with staff in patient or donor areas in a hospital or clinic setting while performing their assigned job duties. Ability to lift and carry objects up to 40lbs. Must be able to follow and successfully complete category immunization, health screening and background check requirements.   Shift Days   Exempt/Non-Exempt Exempt   Full-Time/Part-Time Full-Time   Location Minneapolis, MN - LifeSource   Open Date 5/2/2022   EOE Statement LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.   This position is currently not accepting applications. To search for an open position, please go to http://LifeSource.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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