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MSP Tools Lead 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization For over 41 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives. To create true business value our innovative solutions are designed to meet customers individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the under pinning of these focused solutions.  

We are seeking to add another member to our team who is passionate about technology, learning and developing new skills, and providing the best experience as possible for our clients. If you have the skillsets and experience supporting and administering data center focused monitoring and management tools, Advizex has a great opportunity for you

This role will consist of an administrative tasks for monitoring, management and other software based toolsets used by our Managed Services Practice. This role will also function as a subject matter expert, and have a presales focus what will including providing demos, setting up POCs, and providing Account Executives support in positioning our tools. As a member of this practice, you will communicate and consult with internal teams and technical personnel, working together to help identify requirements for the various software toolsets. You will provide day to day management of the toolsets, continue to look for procees improvement with automation and help assist the oboarding of new clients.

As much as this is a highly technical position, communication skills are of equal importance and the candidate will be required to act as a resource for internal staff and must be able to work with a global team. Candidate must have strong experience interacting via email, phone calls and video conferences with internal staff and clients. They must also possess the ability to craft documentation for the various systems and tools, present technical topics to upper IT management in an engaging and effective manner. This is fully remote option with the ability to travel to Advizex and client locations periodically (less than 10% of the time expected)

This job is for you if…

  • You're interested in a meaningful job at a growing technology company where you'll work with a variety of technology solutions and be appreciated for doing your job well.
  • When you see things that need improved you get working on a solution.
  • You enjoy collaborating with highly skilled professionals with a passion for technology.
  • You want to join a culture that embraces dynamic individuals with a focus on innovation.
Position Requirements


The successful person for this role is an experienced Systems Engineer who has a good mix of experience in different software applications used for monitoring and managing IT infrastructures, applications, databases and cloud providers. They should have experience in some combination of the following specific skillsets:


  • Experience with monitoring and management tools along with administration of those tools
  • Experience architecting, designing, and managing the various tools for monitoring and management
  • Ability to demo and present to clients
  • Familiarity with scripting languages (Groovy, Python, etc.)
  • Familiarity with ITIL best practices
  • Experience (5+ years) with production administration
  • Comfortable being part of an on-call rotation

Day to Day Requirements

  • Perform systems administration on the monitoring and management tools utilized by the practice.
  • Perform system upgrades and maintenance
  • Continually fine tune and improve the performance of the various systems
  • Work in conjunction with your peers to onboard new clients
  • Troubleshoot, diagnose, and remediate issues associated within the monitoring toolset
  • Work with technical leads to develop new monitoring and management capabilities when needed
  • Provide guidance and recommendations to ensure best practices are followed
  • Assist with deployment of monitoring and management toolsets
  • Provide ongoing process improvement with automation for our tools, and deployment of our tools
  • Ability to work independently with strong time-management skills and personal accountability to complete tasks in a timely manner
  • Act as a SME and provide presales support to Account Executives in positioning our services


  • Automation and DevOps experience is a plus
  • Experience with using ServiceNow and ITIL Framework
  • Experience with LogicMonitor, but not required
  • Some experience or working knowledge of web services (REST and SOAP)
  • Previous MSP experience
  • General understaning of how varios OEM platforms are monitored (Cisco, HPE, Aruba, Fortinet, VMWare, Oracle, SQL etc.) or at least be able to discuss with technology leads
  • General Understanding of Cloud Environments (AWS, Azure, GCP, etc…)
  • Desire to take on different challenges and learn new technologies

What you’ll get…

  • A career with a company where you will be challenged, respected, and valued.
  • A career with a company that’s invested in your personal development, will offer a solid compensation package, and provides a great team environment
  • The people here do their jobs well, care about one another, care about our customers and exercise good ethics and judgement
  • Our team members health and wellness is our priority as well as rewarding them for their hard work.
Location Remote  
Req Number INF-22-00020  

This position is currently not accepting applications.

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