To secure payments on delinquent mortgage accounts, HELOCS, and resolve mortgage account issues in a team oriented atmosphere following all federal guidelines by performing the following duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
Initiate direct contact with borrowers to assess borrower's situation and obtain repayment options to reduce potential losses to the bank in accordance with regulations and company policies.
Collection of assigned delinquent accounts using the policies of Sterling Bank and Trust, referring to collection laws set forth by regulatory agencies when calling customers.
Records information about the financial status of customer and status of collection efforts, suggests various options to bring accounts current.
Ensure customer letters and written notices are sent in a timely manner and in accordance with regulations and company policies.
Handle inbound collection and customer service calls.
Utilize skip tracing skills to locate mortgage customers.
Review delinquent loans for loss mitigation work out options, modifications and special forbearances.
Review collateral conditions and asset value.
Notifies PMI, government agencies and investors of existing defaults and possible foreclosure action.
Receives payments and documents amount paid to customer accounts. Return unacceptable payments. Process payments using Western Union and Pay Simple.
Manage foreclosure and loss mitigation accounts.
Work with credit reporting agencies to ensure accurate credit reporting using E-Oscar.
Knowledge of Foreclosure, Bankruptcy, REO/ Property Preservation, Post Charge Off Collections.
Provide payoff requests.
Other duties may be assigned.
An EOE, including disability/vets
Candidates will be required to show proof of being fully vaccinated against COVID-19 upon starting employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.