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Volunteer Services Manager 


The Volunteer Services Manager is responsible for overseeing the Museum's volunteer services program, which provides volunteer assistance for both special events and the day-to-day needs of departments across campus. Volunteer participation and engagement is one of the Museum's core strategic functions, and a thriving volunteer program is an essential component in the Museum's ability to achieve its mission of inspiring an enduring connection to the American maritime experience.

Reporting into the Director of Human Resources, the Volunteer Services Manager will collaborate with all departments of the Museum. Although individual departments handle their own scheduling, the Volunteer Services Manager acts as a point of contact for Museum volunteers from their initial intake through the conclusion of their volunteer service. Responsibilities include identification, recruitment, assessment, assignment, orientation, and consistent stewardship of the Museum's volunteer corps.

Essential Functions:

  • Manage recruitment of Volunteer Corps through local media, web, social media and outreach
  • Identify local and industry organizations for recruiting efforts.
  • Build and maintain relationships with managerial staff to support goals of departments and Museum.
  • Work with staff leaders to foster a sense of community, connection, and dedication within the volunteer corps.
  • Anticipate and coordinate volunteer requirements across numerous departments with vastly differing needs.
  • Resolve conflicts, maintain confidential and sensitive information with integrity and professionalism, be an advocate for volunteers' needs, and represent the Museum in all volunteer matters; both inward and outward-facing.
  • Maintain and update all Volunteer communication platforms including weekly newsletter, internal handbook; website and social media.
  • Organize events for volunteers including Lectures, Hours, general Museum and Junior Volunteer orientations, volunteer trainings and 'Huddle' meetings for special events
  • Develop and coordinate volunteer recognition events.
  • Manage electronic ListServe for the purposes of volunteer communication.
  • Supervise data management procedures and timely entries into the Volunteer Module of Raiser's Edge software.
  • Provide accurate reporting as needed to various constituents and the Museum.
  • Manage shared administrative professional as well as volunteers for special projects.
Position Requirements


  • Must have received or be willing to receive the COVID-19 vaccination and booster by date of hire to be considered. Proof of vaccination will be required.
  • Bachelor’s degree and at least three years of experience in volunteer administration, or equivalent experience in administration of personnel programs.
  • Demonstrated ability to work well with people of all ages and backgrounds.
  • Exemplary written and verbal communication skills.
  • Excellent computer skills. Ability to work with databases and online platforms such as Raiser’s Edge, WordFly, and SignUp.
  • Strong knowledge of Excel and Microsoft Office required.

Work Conditions

  • Must be able to access all areas in the Museum where volunteers are working.
  • May be required to perform other related duties as assigned.
Full-Time/Part-Time Full-Time  
EOE Statement Mystic Seaport Museum, Inc. is an equal opportunity employer. The Civil Rights Act of 1964 and state and federal laws prohibit discrimination on the basis of race, color, religion, sex, or national origin. In addition, state and federal laws prohibit discrimination on the basis of race, color, national origin, gender, Veteran's status, age (40 years and over), physical or mental disability, religious affiliation or other protected status. It is our policy to comply fully with these laws and information requested on this application will not be used for any purpose prohibited by law.  
About the Organization Mystic Seaport Museum is the nation's leading maritime museum. Founded in 1929 to gather and preserve the rapidly disappearing artifacts of America's seafaring past, the Museum has grown to become a national center for research and education with the mission to 'inspire an enduring connection to the American maritime experience.'

The Museum's grounds cover 19 acres on the Mystic River in Mystic, CT and include a recreated New England coastal village, a working shipyard, formal exhibit halls, and state-of-the-art artifact storage facilities. The Museum is home to more than 500 historic watercraft, including four National Historic Landmark vessels, most notably the 1841 whaleship Charles W. Morgan, America's oldest commercial ship still in existence.  

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