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Business Analyst/Tableau Analyst 

About the Organization Palmer Holland is a quickly expanding international specialty chemical distributor based in Westlake, OH and operating in the United States and Canada. Palmer Holland represents many of the most recognized manufacturers from around the world. Our customers and principals are rooted in the Agriculture, CASE (coatings, adhesives, sealants, elastomers), Health & Nutrition, Lubricants, and Plastic industrial sectors.

As an independently-owned sales and marketing organization, we have the opportunity to make decisions which are in the best, long-term interest of the employees, customers, and principals we serve. Our sellers work with customers to solve problems and test and re-test different specialty products in order to find the one that will do what the customer needs. The dedication from our employees to continually improve their knowledge base and provide commitment to outstanding technical and customer service enables Palmer Holland to thrive as an industry leader.

As an employer, Palmer Holland's goal to remain independent is solidified through operating as a privately held Employee Stock Ownership Plan (ESOP) with an ownership team made entirely of employees. Palmer Holland views our employees as our most valuable asset. We offer our employees a fun work atmosphere, healthy work-life integration, and varying opportunities for professional development. We are known for having a culture that emphasizes having fun, being healthy, and working hard. Our office has advanced technology along with a shuffleboard table, putt-putt greens, and treadmill workstations. In the field, our sales team has the tools to make critical decisions on the spot to better respond to customer needs, ultimately forming strong relationships. We believe in providing a work culture that engages employees, encourages growth, and promotes success.  
Category Business Intelligence  
Position Business Analyst/Tableau Analyst  

The Business Analyst role is a full-time professional position that works with Accounting and Finance, Executive Sales, Business Management, Principals and Customers to collect, deliver, and manage data solutions to provide executable information that leads strategic decision-making.

Requirements Gathering:

  • Taking on a consultative approach, works with end users and business analysts to ensure tight fit between the environment and business requirement.
  • Translation of business questions into information requirements, views, and query objects
  • Solution and technical specification design
  • Assist business in defining performance management processes to capture return on investment.
  • Identify areas in the business to proactively seek out new opportunities that did not already exist.
  • Find gaps in information as well as ask what really needs to be in the data set, table, or other information.
  • Business process consulting and providing data necessary to help influence business decision-making.

Solution Development & Deployment:

  • Dashboard design experience and practitioner of effective data visualization using Tableau or similar business intelligence tools, with an emphasis on mobile device consumption.
  • Develop multidimensional and SQL data.
  • Develop data integration solutions in support of Data Warehouse and Cube build processes.
  • Configure and customize business analysis Tools and troubleshoot tool problems to meet business requirements.
  • Manage, migrate, and upgrade existing/new software packages.
  • Utilization of tools to server business requirements including but not limited to creating departmentalized and enterprise KPIs, scorecards, dashboards, and reports as well as create and manage reporting subscriptions.

Standardization & Support:

  • Standardize use of analysis tools and data throughout the organization.
  • Provide repository of best practices on how to configure and use tools for more productivity.
  • Create and deliver end-user training and documentation.
  • Provide second-line support to the business users.
  • Help business users select & apply the appropriate tool(s) to aid in key decision-making.
  • Develop and manage training, documentation, and support capabilities.
  • Investigate new technologies and research ongoing industry developments.
  • Ongoing support of key organizational financial KPI's and metrics to continue to grow profitably.


Activities of the position affect quality including quality and the quality objectives. Responsibilities and authorities include where appropriate:

  • Initiating action to prevent the occurrence of any nonconformities relating to product, process, or quality system, up to and including when necessary stopping production to correct quality problems.
  • Identifying and recording any problems relating to the product, process, and quality system.
  • Document problem, steps taken for resolution and preventative action in CRM software and notify all parties required.
  • Initiating, recommending, or providing solutions through designated channels.
  • Verifying the implementation of solutions in areas under your control.
  • Control further processing, delivery, or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
  • Perform duties and tasks as prescribed in company policies, procedures, and work instructions.


The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company. We are a tobacco-free, professional environment.

Location Corporate Office  
Position Requirements

Education: Bachelor’s degree in information technology, finance, or related field and/or the combination of equivalent technical training and work experience strongly preferred

Experience: Minimum of 1 to 5 years of related work experience strongly preferred


  • Intermediate level of expertise in MS Office (higher level or expertise with Microsoft Excel preferred) and Contact Management Software
  • Basic to intermediate level of expertise in data visualization software platforms
  • Strong financial literacy and business acumen
  • Excellent verbal and written communication abilities, including the ability to communicate comfortably with personnel in all levels of PH and external organizations.
  • Ability to maintain professional conduct that always exemplifies the corporate policies, particularly when interacting directly with internal and external customers.
  • Ability to handle sensitive information with confidentiality and discretion.
  • Detail-oriented with strong, accurate clerical skills.
  • Proficient in SQL, Tableau features, Data Optimization
  • Proficient at multi-tasking
  • Proactive problem solver
  • Highly motivated, action-oriented individual, with an appetite for learning

Physical Requirements:

  • Satisfactory motor skills relevant to position
  • Ability to sit for long periods of time.
  • Ability to lift to 25 pounds.
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Travel Requirements  

This position is currently accepting applications.

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