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Title

Receptionist 

Category Customer Service  
Description

At Classic City Marinas, LLC and Eclipse Marine Group, we want to create Raving Fans out of each customer we serve and do so while havingFUN!

We arelooking for a Customer Engagement Center (CEC) Receptionist to provide that Raving Fan experience to each guest contacting us throughour Customer Engagement Center. The CECreceptionist works within our Marina & Dealership Support team which provides support to our marinas and dealerships across Georgia and South Carolina. Thisindividualis primarily responsible for answering incoming calls to our business office, directing them to the appropriate associate, as well as taking messages and/or directing them to the associates voice mail, when applicable. The CEC receptionistwill also be responsible for answering general questions and providing basic information about our locations to the public. Additional clerical responsibilities and related tasks may be required of the receptionist. This position is primarily work-from-home but will require a commute to the Athens, Georgia area from time to time.

Responsibilities:
Provide a high level of customer service with a friendly attitude.
Provide organized and detailed notes/messages.
Direct calls to and from the business office.
Provide customers with information such as our location addresses, websites, and other related information.
Evaluate customer satisfaction and ensure we are meeting quality standards for customer service.

 
Position Requirements
  • Proficient in communication skills and ability to understand information provided by the customer
  • Needs strong work ethic including the ability to work with little direction and remain focused on the tasks at hand
  • Able to provide organized and detailed notes
  • Proficient in Microsoft Office including Outlook, Word, Excel, etc.
  • Must have reliable internet access and be able to use a phone to direct calls to and from the business office
  • Have knowledge of processes for providing customer services including customer needs assessments, meeting quality standards, and evaluating customer satisfaction
  • Live within proximity to the Athens, Georgia area
 
Tags customer service, receptionist  
Position Receptionist  
Location Business Office  
About the Organization Thank you for applying to our Marina or Restaurant! You are applying to one location in a network of marinas and restaurants located around the state of Georgia and in South Carolina. We provide a wide range of services at our locations for those enjoying the boating and food industries. We strive to provide the best experience for our guests and team members, and desire to create raving fans out of every guest we encounter. For more information about us please visit our website at www.classiccitymarinas.com.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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