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IT Applications Analyst 



Under the direction of the IT Applications Manager, the IT Applications Analyst administers the implementation and on-going support processes for software applications utilized by the bank. The IT Applications Analyst maintains a thorough knowledge of bank software applications and their use.

Essential Duties and Functions: (include but are not limited to)

  • Responsible for implementing application standards and procedures for the bank.
  • Documenting applications and their use.
  • Resolving escalated Service Desk tickets.
  • Assisting in new implementation projects.
  • Supporting line of business teams in utilizing and optimizing computer application usage.
  • Assisting lines of business in defining requirements related to new and existing applications.
  • Coordinating and collaborating with software vendors to monitor and resolve escalated issues with third-party applications. This includes trouble shooting issues between vendor and core banking products.
  • Responsible for tracking updates and ensuring that the bank is current with respect to all requirements.
  • Coordinating with and supporting the Enterprise PMO in the definition and implementation of corporate level projects.
  • Additional projects and duties as assigned.

Key Competencies

  • IT Applications Knowledge: Proficient level of IT application support knowledge, with banking experience preferred; a solid understanding of the business processes related to the support of IT services.
  • Teamwork: Works to build positive and collaborative relationships both inside and outside the department to meet stated goals. Able to receive and provide feedback to and from others while helping others feel valued, and appreciated.
  • Communication and Interpersonal Skills -Open to others' ideas and tries new things; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification. Writes clearly and informatively; Edits work for spelling and grammar.
  • Customer Service - Responds promptly to customer needs and requests.
  • Ethics and Quality Management - Works with integrity and ethically; upholds organizational policy, procedures, and values. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Completes administrative tasks correctly and on time; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process. Treats others with respect and consideration; Accepts responsibility for own actions.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
  • Initiative and Adaptability - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Able to deal with frequent change, delays, or unexpected events.
  • Confidentiality: Maintains confidentiality of information pertaining to Sterling, its team members, business operations, people practices and community member information.
  • Safety and Security - Observes safety and security procedures.

An EOE employer, including disability/vets

Candidates will be required to show proof of being fully vaccinated against COVID-19 upon starting employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

Position Requirements

Required Experience and Education


  • Bachelor’s degree in Information Technology, or related area, and/or equivalent experience.
  • Three or more years of IT applications experience
  • Two or more years of experience working with software configuration and implementation.


Preferred Experience and Education


  • Associate’s degree in Information Technology, or related area, and/or equivalent experience.
  • Five or more years of IT applications experience
  • Five or more years of experience working with software configuration and implementation.
  • Banking and/or Financial Industry experience.



Physical Demands

While performing the duties of this job the employee may be required to use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to walk and reach with hands and arms and is required to occasionally sit, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.


Work Environment

Generally works in an office and/or remote environment buy may occasionally be required to perform job duties outside of the typical office setting. Team Member will be exposed to moderate stress levels associated with the performance of the job duties described above. There may be extended periods of computer and telephone use while performing job duties. Employee will be intermittently seated, standing and/or walking during the course of a normal business day. While every precaution is taken to avoid exposing employees to dangers in the workplace, working in a financial institution may expose employees to certain hazards in the event of criminal activity including robbery and/or attempted robbery.

***The above statements reflect the general details necessary to describe the principal functions of the position described and shall not be construed as a detailed description of all work requirements that may be inherent in the position. Reasonable accommodations may be made to enable individuals with disabilities.***

Full-Time/Part-Time Full-Time  
Req Number INF-22-00009  
Location Southfield Office  
About the Organization Sterling Bank & Trust provides a comprehensive choice of banking solutions, innovative loan products, and outstanding personal service to individuals, professionals, businesses, and commercial customers as a trusted neighborhood bank. We're known for highly competitive deposit rates, expertise in mortgage lending, and keeping deposits at work in the local community. Our customers know that they can stop by any branch and be treated like family. Since the Bank was founded in 1984, our customers have trusted us to help them handle their banking and financial needs. With over $3 billion in assets, Sterling Bank & Trust continues to grow better to serve our customers in communities across the U.S.  
EOE Statement Sterling Bank and Trust is proud to be an equal employment employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Sterling Bank. Please inform Sterling Bank's human resources department if you need assistance completing any forms or to otherwise participate in the application process.

This position is currently not accepting applications.

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