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Title

Part-Time Office Coordinator, Student Financial Services 

About the Organization OUR MISSION
Geneva College is a Christ-centered academic community that provides a comprehensive education to equip students for faithful and fruitful service to God and neighbor.

Geneva College is a Christian liberal arts college in the reformed tradition located about 50 miles north of Pittsburgh. Founded in 1848 by the Reformed Presbyterian Church of North America, Geneva has majors in both liberal arts and pre-professional programs, and offers both undergraduate and graduate degrees. Geneva's faculty provide a challenging education that prepares students for careers, for further education, and for life. In all fields of study, students are challenged to explore the implications of the Christian faith on their discipline. Geneva has approximately 2,000 students enrolled in its various programs taught by its faculty of nearly 80 members. The college seeks to prepare students to serve Christ and the world in all areas of society, including work, family, and the church. Geneva is a founding member of the Council of Christian Colleges and Universities (CCCU).
 
Position Part-Time Office Coordinator, Student Financial Services  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Part-Time  
Location Beaver Falls - Staff and Faculty Only  
Description

Summary of Responsibilities: Under the oversight of the Director of Student Financial Services, the Financial Aid Coordinator provides financial aid counseling and administrative support duties to facilitate the operation of the Student Financial Services office.

This is a 12-month part-time position that will work approximately 20 hours per week.

 

Essential Responsibilities: (These essential responsibilities are those the individual must be able to perform unaided or with the assistance of reasonable accommodation.)

  1. Customer/Student Assistance:
    1. Serves as a central point of contact with students, parents, other departments and external constituencies in the resolution of a variety of day-to-day matters.
    2. Provides support activities for the department such as answering telephones, assists in resolving problems and inquiries of students and visitors, reviews and distributes incoming and outgoing correspondence, and is responsible for appropriate follow-up communication.
    3. Assists students and parents with understanding all aspects of the financial aid process, including the various types of financial aid, important deadlines, financial aid awards, and questions related to billing; provide advice and counsel regarding eligibility requirements and assist with the completion of the FAFSA application, assisting students and parents in a way that helps them gain a thorough understanding of the process.
    4. Interacts with appropriate outside entities to facilitate the student eligibility process or to conduct the duties associated with an assigned area of specialization.
    5. Participates in the development of institutional financial aid/veterans’ policies and procedures that will positively impact efficiency and quality of service provided.
  2. Office Management
    1. Manages Student Financial Services Communications including SFS email account, front desk, written communications, telephone inquiries, and Teams communications. Serves as coordinator of all inquiries both electronic and in-person including timely follow-up to students in all programs (TUG, ODP, CUBM, GRAD).
    2. Responsible for system integration functions such as ISIR corrections, file organization, phones, batch letters and document tracking, student’s system ‘lock-outs’, coordinate mailings, texts and other communications, and order/maintain office supplies.
    3. Oversees work study students. Assists in interviewing, hiring, training, and overseeing work performed.
  3. Systems Support:
    1. Assists with processing student financial aid applications, document collection and file upload to facilitate the awarding of scholarships, grants and other institutional, federal and/or state financial aid.
    2. Manage the process of adding/tracking outside aid, PAOVR, etc.
    3. Manage data integration process (PowerFaids) including match records function, updates, batch postings, check/review assigned selections set, and run anticipated aid as needed.
    4. Assist with audits, compliance, reporting and data management.
    5. Maintains appropriate database systems and generates reports.
    6. Participates in training and professional organizations to keep abreast of new information and program changes to be implemented.
  4. Performs other related duties as assigned.
 
Position Requirements

Exhibits behavior that is consistent with and supportive of Geneva’s mission, vision, core values, and standards of conduct:

  1. Geneva Mission Statement: Geneva College is a Christ-centered academic community that provides a comprehensive education to equip students for faithful and fruitful service to God and neighbor.
  2. Vision Statement: Geneva College will inspire students to integrate faith in Christ into all aspects of life in the real world, and to serve faithfully within their callings for Christ and Country.
  3. Core Values:
    1. Serve with grace
    2. Pursue Godly wisdom
    3. Foster academic strength
    4. Engage culture faithfully
    5. Inspire vibrant hospitality
    6. Honor one another
  4. Standards of Conduct: Employees of Geneva College will affirm upon hire, and annually thereafter, their promise to abide by the College’s Standard of Conduct Policy. All employees must conduct their personal affairs so there can be no opportunity for unfavorable reflections upon the Christian beliefs and mission of the College, either expressed or implied. It is expected that employees will conduct themselves in a manner consistent with biblical standards, values, and character. These standards of personal conduct do not apply to family members and/or friends of the employee.

 

Job Requirements - Administrative:

  1. General: Individuals must possess the knowledge, skills, and abilities listed or be able to explain and demonstrate that they can perform the essential responsibilities of the job, with or without reasonable accommodations in order to safely perform the essential responsibilities of the job.
  2. Physical: Must be able to perform the following: talking, hearing, and seeing. Must have sufficient manual dexterity to be able to operate all office equipment including, but not limited to computers, fax machines, copy machines, and telephones.
  3. Confidentiality: Individuals must recognize that management of data, including personal information, grades, budgets, programs, and policies is necessary to the operation of the College. Such information must be kept private and confidential for the protection of the College and to obey Federal and/or State laws. Should there be doubt as to whether a certain matter is to be protected, it should be discussed with your supervisor before making a disclosure.
  4. Mental: Must be able to reason, analyze, prioritize, conceptualize, make judgments, and solve problems.

 

Qualifications:

  1. Minimum:
    1. Education/Certification: High School Diploma or GED and a combination of education and experience that demonstrates possession of the requisite knowledge, skills, and abilities.
    2. Experience: Prior work experience in customer service and with computer applications such as Microsoft Word, Access, Outlook, and Excel.
    3. Skills/Abilities: Organize with attention to detail. Exchange information clearly and concisely; Communicate effectively, verbally and in writing; Type at a reasonable rate of speed; Obtain knowledge of computer applications and software, as needed; Resolve questions and problems in a professional manner; Work in an accurate, efficient, and timely manner; Work with others, prioritize tasks, and manage in an atmosphere of frequent interruptions.
    4. Christian Commitment: Eligible candidates must be a thoughtful and articulate Christian and an active member of a Protestant evangelical church. Preference will be given to candidates who support and have an articulate understanding of the Reformed faith. The individual must understand and support the College’s “Foundational Concepts of Christian Education” by expressing an evangelical Christian profession of faith and demonstrate the ability to integrate a Christian perspective in their work.
  2. Preferred:
    1. Education/Certification: Bachelor’s Degree
    2. Experience: Two to three years of previous experience in a financial aid or admissions environment.
 
EOE Statement Geneva College does not discriminate in hiring or in terms and conditions of employment based on an individual's race, color, sex, age, disability or national origin. As a Christian college rooted in the evangelical and Reformed tradition and governed by the Reformed Presbyterian Church of North America, compliance with Geneva's Christian views is considered a bona fide occupational qualification under Sections 702 & 703 of Title VII of the 1964 Civil Rights Act as amended, and will have a direct impact on employment consideration.  
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