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Title

Night Manager 

Description

The Grand Orlando Resort at Celebration is currently seeking a dynamic, experienced and motivated individual for the position of Night Manager at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with prior hotel experience required.

**THIS IS A NIGHT POSITION**

The responsibilities of the Night Manager include but are not limited to:

  • · Review VIP reservations and amenity orders for incoming and in-house guests.
  • · Update the computer system by inputting inventory and non-inventory items.
  • · Control the Suite book to ensure suites and special blocks are handled correctly.
  • · Maintain contact with the Reservations Service regarding requests for suites, special accommodations, etc.
  • · Maintain control over rate changes on in-house guests.
  • · Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare
  • daily forecast of expected arrivals and departures.
  • · Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties.
  • · Accurately perform all cash handling and safety deposit box procedures.
  • · Monitor lobby traffic and make staffing adjustments accordingly.
  • · Monitor staff performance and administer disciplinary procedures.
  • · Accurately allocate and assign staff to provide quality service to guests. 50%
  • · Ability to verbally communicate effectively with guests, vendors, and other associates.
  • · Ability to adhere to all applicable Federal, state, local, safety, and health standards.
  • · Ability to assist with the design and preparation of statistical reports and presentations as needed.
  • · Ability to accurately reports information.
  • · Ability to scrupulously adhere to all StepStone and hotel policies and procedures.
  • · Attend required Hotel meetings.
  • · Ability to remain clam and alert, especially during emergencies or heavy hotel activity.
  • · Ability to resolve guest complications such as location changes or credit issues.
  • · Ability to effectively and timely field guest complaints by conducting research to develop the most effective
  • solutions and results. 40%
  • Professionalism and Style Expectations Weight
  • These are expected of every associate within StepStone Hospitality, Inc.
  • · Projects and assignments are completed thoroughly, professionally, and with care.
  • · Adjusts to high-pressure conditions and is open to change.
  • · Assumes responsibility for personal growth and development.
  • · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
  • · Understands and communicates the StepStone Mission and Core Values.
  • · Expresses ideas and conveys information clearly, effectively, and professionally.
  • · Actively listens to others.
  • · Conveys company information, decision, or problems to appropriate parties on a timely basis.
  • · Works to resolve disagreements and is respectful of peers and co-workers. 5%
  • Physical Requirements
  • · Minimum lifting of 20 pounds.
  • · Pushing, bending, stooping, upward reaching, manual dexterity.
  • · Hearing, writing, typing.
  • · Minimum pulling of 20 pounds.
  • · Other duties may be assigned by the immediate supervisor or General Manager.
  • Additional responsibilities specific to you are:
  • · Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
  • · Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
  • · Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
  • · Must have excellent mathematical and computer skills.
  • · Must have hearing and visual capabilities to detect, observe, and resolve emergency situations.
  • · High school education and relevant training and experience required. Additional education preferred.
  • · At least one year of relevant experience required.
  • · Ability to timely obtain any required licenses or certificates.
  •  CPR training required; first aid training preferred.
  • · Additional language ability preferred
 
Exempt/Non-Exempt Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

Apply Now



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