At Blue, we discover pathways to realize your possibilities. Provides first line and Single Point of Contact support to credit union employees, on a variety of issues over the phone, e-mail or on-site. Maintains, analyzes, troubleshoots and repairs computer systems, hardware, peripherals, Telephony, and Network connectivity. This position also focuses on the following:
Travel to other sites to support end users and systems.
Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. Ensure network connectivity of all workstations and administers all equipment, hardware and software upgrades.
Performs basic troubleshooting of servers and applications, and the ability to escalate to Tier II support.
Practice asset management, including maintenance of network component inventory, computer inventory, and related documentation and technical specifications information.
Manage tickets and phones, including documentation and communication.
Administer and maintain end user accounts, and resources on premises and in cloud systems.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.
Full Time Position
Compensation Range: $18.72 - $28.08