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Title

Supervisor, Jungle Club / Front Desk / Massage (637) 

Category Hancock Wellness - New Pal - 8830  
Description

JOB SUMMARY

  • Under the direction of the General Manager of the Wellness Center, the Front Desk/Jungle Club/Massage Supervisor is responsible for hiring, training, developing and managing.
  • This position will work closely with the McCordsville/Greenfield/New Palestine Front Desk/Jungle Club/Massage Supervisor to ensure that operations are consistent between the three centers.
  • There will be strong collaboration between these three positions to achieve efficiency in operations and a continued model supporting our company values and mission statement.

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

  • Exhibits a drive to be innovative by seeking out new opportunities for growth and providing consistent follow up and feedback on all existing programs.
  • Effectively Communicates all high-level information to all departments and direct reports.
  • Initiates cross functional collaboration by working with other team members and facilities to improve current processes and build new programs.
  • Demonstrates effective time management and project prioritization by effectively managing supervisor responsibilities and completing task with minimal supervision required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Supervises the operation of front desk, jungle club, member services representatives, and massage.
  • Hires, trains, and develops the Front Desk Receptionists, Member Services Representatives, and Jungle Club Associates.
  • Conducts employee evaluations and ongoing training for staff, focusing on safety, service, integration, and professional development.
  • Reports to Program & Operations monthly metrics report. Continually seeks opportunities to manage and measure goals effectively and obtain outcomes to improve operations.
  • Ensures all users of the facility are greeted (by name when possible) and with a smile each time they enter and depart the facility, and world-class customer service is delivered at all times.
  • Conduct rounding on all direct reports and follow through on action items needing attention. Ensure all associates practice AIDET with all customers (members, guests to our facility, and employees).
  • Ensures all incoming phone calls are answered with a professional demeanor and are handled in a manner that addresses the needs of the caller.
  • Ensures the opening/closing checklist is completed by direct reports so that all tasks are completed.
  • Follows established procedures when equipment is found to be malfunctioning to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD (or acting MOD) or maintenance personnel, and recording the problem through the defined channels.
  • Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
  • Maintains current information on all center programs, services, and activities, and promotes them regularly to staff and members.
  • Assumes other duties and projects as assigned.
  • Stays up to date with state guidelines regarding child care services and activities for minors.
  • Insures child care activities are appropriate, fun, and safe.
  • Manage approved budget for Jungle Club’s activities, massage, daily operations, and upkeep.

EXPECTED BEHAVIORS:

  • Provides service support, including scheduling appointments, selling products from the beverage cooler and other retail products, taking messages, and questions about the center.
  • Communicates to direct reports all new procedures, changes to existing procedures, and ensures understanding and compliance. Records new information in training manual.
  • Displays proficiency in the operation of the facility’s computer hardware and software systems.
  • Responds to complaints and requests by members in a timely manner.
  • Contributes to the strategic planning process for the department and facility.
  • Reviews & revises departmental policies and procedures on a regular basis.
  • Responds to all emergency situations according to facility policy and procedures.
  • Attends all scheduled employee and management meetings.
  • Maintains responsibility for ongoing positive communications with peers, supervisors, employees, and members and adheres to all Wellness Center policies. Follows hospital and department policies and procedures as a role model and with special attention to attendance and punctuality, confidentiality, dress codes, AIDET, and display of ID badge.
  • Functions as MOD as assigned.
 
Position Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • BLS (Basic Life Saving)/CPR certification required.
  • Basic computer skills, excellent communication and customer service skills required.
  • Previous experience in a management role overseeing receptionists/daycare employees or a similar position highly recommended.
  • Previous experience in a community, commercial or hospital-based fitness center preferred.
  • Associates degree or equivalent experience required.
  • Ability to work a flexible schedule as needed.
 
Full-Time/Part-Time Full-Time  
Shift Days  
Sign-On Bonus  
Exempt/Non-Exempt  
Position Supervisor, Jungle Club / Front Desk / Massage (637)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 6/21/2022  
Location Hancock Wellness Center - New Pal  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

OUR MISSION
To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

OUR VISION
To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

OUR VALUES
Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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