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Title

Seasonal Guest Relations Associate - Part-Time Admissions 

Location Museum of Life and Science  
About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score.



Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs.



In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.  
Full-Time/Part-Time Seasonal  
Exempt/Non-Exempt Non-Exempt  
Description

Position Objective:  Supports the Museum’s mission by maintaining a positive and proactive work environment, delivering an exemplary level of service during a guest’s visit from check-in to departure, and being knowledgeable about Museum programs, events, exhibits, procedures, and products. Support Museum’s member-focus through promoting benefits and value of membership to guests.  A successful candidate has a keen interest in working with the public, works quickly, efficiently, and enthusiastically in a high-volume environment, and demonstrates flexibility for optimal learning and team support.  This is a one-of-a-kind opportunity to work in a fun-filled Museum environment, perfect for those looking to work weekends. The seasonal position lasts for six months, typically April through September.

Responsibilities:

  • Welcome visitors and provide them with information concerning prices, daily programs, exhibits and events to help facilitate a great experience and foster repeat visits
  • Sell admission, memberships and train tickets
  • Be proactive in growing the membership base by providing information about the benefits and value of membership, completing membership sales, and processing member data
  • Participate in cross-training program for other Guest Relations roles including train station ticket sales, ranger, reservations and group check-in and parking
  • Work with Museum colleagues to create a compelling experience for our visitors throughout the entire Museum
  • Act as Concierge assisting guests with questions or directions, welcoming and assisting birthday party hosts and guests and facilitating their food and beverage storage
  • Perform regular checks of the lobby and museum to ensure a clean, welcoming, friendly environment for guests
  • Manage daily monetary transactions and accurately complete closed drawer reconciliation
  • Transporting guests and staff in golf cart as needed
  • Other indoor and outdoor duties as assigned
 
Position Requirements

Required:

  • Keen observation skills and desire to be proactive about visitor needs and guest environment
  • Attention to detail for accurate processing of admission, membership and ticket sales while maintaining a high standard of service
  • Strong interest in engaging children and adults of all ages through curiosity, discovery and inquiry-based learning
  • Enthusiastic and engaging attitude
  • Ability to respond appropriately to emergencies with provided training
  • Able to work a flexible schedule including Saturday and Sunday plus occasional evenings
  • Physically able to be on one’s feet for up to 8 hours and travel distances of up to one mile on variable terrain
  • Valid US driver’s license
  • Able to lift up to 30 lbs.

Desired:

  • Cash handling and sales experience is a plus
  • Conversational Spanish is desirable
  • Coursework or experience in Math, Science, Environmental Education, Wildlife, Museum Studies or similar field
  • CPR/First aid certification

Salary is $14.00 per hour

 
Shift Days  
Pay Range $14.00 per hour  
EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!
 
Category Guest Services  

This position is currently accepting applications.

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