Share Email Opening Title Receptionist  About the Organization Cogent is a growing, midwest company that provides creative and innovative fluid processing solutions. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Cogent companies are committed to providing compelling, pertinent and logical solutions while serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our people make the difference. Our shared values define us as a team and bring our vision to life. We are an employee owned business where more than 220 employee owners expect their teammates to work hard, be creative, and get engaged and together we build our future and share in the outcome!   Description Are you looking for a great company with great people? If a position where you can directly impact the success of an organization and share in that success as an Employee Owner sounds like a refreshing opportunity, then check us out. Together we build our future! Cogent is currently seeking an enthusiastic and committed receptionist to join our team in Riverside Missouri. This position is accountable for managing all incoming phone calls and creating a fantastic first impression for our customers, vendors, and community business partners. The ideal candidate will have previous experience answering a multi-line phone system, general office administrative type work. Essential Responsibilities: Answers incoming calls and directs callers to appropriate personnel for our 10 branches. Responds to customer inquiries, requests, and complaints. Stays abreast of staff movements in and out of the organization to better direct calls. Customer Service is KEY; you will have contact with customers on a daily basis. Manages operations of the telephone system; addresses technical issues and resolves problems. Assists in general office duties and projects.   Position Receptionist   Position Requirements Qualified candidates will have the following knowledge, skills, and abilities: Excellent customer service, interpersonal, and phone etiquette skills. Excellent verbal and written communication skills. Energetic attitude, resourceful and solution-oriented. Proficiency in MS Word, Excel, Gmail, and general computer work. Ability to multi-task, organize, and prioritize work. Ability to remain calm in a fast-paced, changing environment. Ability to be resourceful and proactive when issues arise. Detailed-oriented and have the ability to work independently. Must be a high-paced self-motivator who promotes teamwork among co-workers. Must have the ability to sit for extended periods of time while typing and reading on the computer. General Competencies: Dependability: Follows instructions, responds to management direction, takes responsibility for one’s own actions, keeps commitments, commits to long hours when necessary, and completes tasks on time. Adaptability: Adapts to changes in the work environment, meets challenges with resourcefulness and changes approach as needed to fit the situation. Quality: Monitors own work to ensure accuracy and thoroughness, displays a commitment to excellence, and looks for ways to improve and promote quality. Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer. Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, and keeping others informed. Teamwork: Being helpful, respectful, and team-oriented, building strong working relationships and a positive work environment. Initiative: Taking ownership of our work, doing what is needed without being asked, following through. Professionalism: Reacts well under pressure, treats others with respect and consideration regardless of their status or position and accepts responsibility for own actions. Efficiency: Planning ahead, managing time well, being on time, being cost-conscious, thinking of better ways to do things. Attendance: Requires excellent attendance and punctuality. Education / Experience: A high school diploma and one or more years of experience performing receptionist duties within an office setting are required. Previous experience with multiple line Cisco systems preferred. Who we are: Cogent is a growing, Midwest company that provides creative and innovative fluid processing solutions. We are committed to serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity, and Water Technology Group. Our people make the difference, our shared values define us as a team and bring our vision to life. We are passionate about helping customers and the communities where we live and work and pride ourselves on being respected, innovative leaders in our industry. Together, more than 220 employee-owners help build healthy and prosperous communities through creatively engineered solutions in the industries that we serve. What we offer above and beyond competitive pay: Employee Ownership Stock (ESOP) 401(k) with matching Profit-Sharing Plan Health, Dental, Vision, and Life insurance Generous PTO and Holidays And much more! We value a great attitude and hard work and in return provide competitive wages, employee ownership, benefits, training, and career growth opportunities.   EOE Statement Cogent, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.   Exempt/Non-Exempt Non-Exempt   Full-Time/Part-Time Full-Time   Location Kansas City (Cogent)   Category Administration   Division Cogent, Inc.   This position is currently not accepting applications. To search for an open position, please go to http://CogentInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Staff Accountant in Riverside, MO Posted on: 3/18/2024 [Apply Now]

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