Share Email Opening
Title

Assistant Front Office Manager 

Description

The Grand Orlando Resort at Celebration is currently seeking a dynamic, experienced and motivated individual for the position of Assistant Front Office Manager at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with hospitality Front Desk experience essential.

The responsibilities of the Assistant Front Office Manager include but are not limited to:

  • Maintain standards of quality guest service.
  • Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
  • Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
  • Participate in the preparation of the annual hotel budget.
  • Increase level of guest satisfaction by delivery of an exceptional product through employee development.
  • Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
  • Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Ability to accurately use various office and accounting software.
  • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Ability to assist with the design and preparation of statistical reports and presentations as needed.
  • Ability to accurately report information.
  • Ability to assist with various accounting department tasks as needed.
  • Ability to scrupulously follow all StepStone and hotel policies and procedures.
  • Attend required meetings.
  • Professionalism and Style Expectations
  • Projects and assignments are completed thoroughly, professionally, and with care.
  • Adjusts to high-pressure conditions and is open to change.
  • Assumes responsibility for personal growth and development.
  • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
  • Understands and communicates the StepStone Mission and Core values.
  • Expresses ideas and conveys information clearly, effectively, and professionally.
  • Actively listens to others.
  • Conveys company information, decision, or problems to appropriate parties on a timely basis.
  • Works to resolve disagreements and is respectful of peers and co-workers.
 
Exempt/Non-Exempt Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://StepStoneHospitalityInc.appone.com



WE ALSO RECOMMEND

Other Jobs Within Same Category
Front Desk Agent in Atlanta, GA
Posted on: 6/21/2022
[Apply Now]

Front Desk Agent in Bloomington, MN
Posted on: 6/21/2022
[Apply Now]

Front Desk Agent in Needham, MA
Posted on: 6/9/2022
[Apply Now]

Bell Person/Valet in Burbank, CA
Posted on: 5/24/2022
[Apply Now]

Director of Rooms Operations in Needham, MA
Posted on: 5/24/2022
[Apply Now]


Other Jobs Within 60 Miles
Engineer in Kissimmee, FL
Posted on: 4/4/2022
[Apply Now]

Director of Group of Sales in Kissimmee, FL
Posted on: 3/17/2022
[Apply Now]

Catering Sales Manager in Kissimmee, FL
Posted on: 5/31/2022
[Apply Now]

Cook in Kissimmee, FL
Posted on: 4/20/2022
[Apply Now]

Barista in Kissimmee, FL
Posted on: 4/21/2022
[Apply Now]



 


 
Click here for technical assistance.