POSITION SUMMARY
Incumbent serves as Patient Navigator for Tuba City Regional Health Care Corporation’s (TCRHCC) Ya’ateego Iina Pathway Program (YIPP). Incumbent will engage referred Opioid Use Disorder (OUD) / Substance Use Disorder (SUD) patients, create a trusting relationship, navigate patients in appointment follow ups, and closely communicate with a patient’s care team based on clearly outlined goals and identified patient needs. The incumbent will provide education and awareness of services available at TCRHCC or external services that are not readily available at TCRHCC. The incumbent will help OUD/SUD patients overcome barriers to care and help motivate them on their journey to healing. Progress data will then be communicated to Program Coordinator or designee. This is a grant funded position.
ESSENTIAL FUNCTIONS:
- Conducts screening assessments of each YIPP referred patient. Based on screening tool, works closely with referral coordinator to follow up on referrals to other services within TCRHCC or external referrals.
- Monitors progress and identify barriers of care. Aims to assist patients with overcoming barriers to receiving care.
- Attends team meetings to provide and receive feedback to help enhance the program services and effectiveness.
- Assists with the referral appointment setups. Conducts patient callbacks.
- In efforts to monitor program and services effectiveness, gathers referred patient feedback and communicates these updates to Program Coordinator or designee.
- Works with referred patients, providers, and care teams to set goals for patient’s care.
- Provide navigation for patient by addressing any logistic barriers, scheduling complications, etc. that would prevent a patient arriving to their scheduled appointment time.
- Connect patient to Patient Benefit Coordinators for any insurance related issues/concerns.
- Document updates into the electronic health record.
- Participate in program evaluation and data related activities.
- Maintain regular communication updates with referred patient’s clinical team.
- Ensure proper PPE is always worn while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering face piece respirator or higher, if available), and eye or face shield.
- Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
- Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction
- Performs all other duties as assigned.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
Incumbent must be able to work prolonged (3/4 workday) sitting and occasionally (less ¼ workday) standing, walking; and, kneeling. Must be able to occasionally (1/4 workday) lifting and pushing/pulling up to 10lbs. Work requires extensive periods of time looking at a computer monitor. Must have ability for near vision, seeing fine details, hearing normal speech, hearing overhead pages over a loudspeaker, and using a telephone. Must be able to work long hours using a computer keyboard and mouse.
Mental:
Contacts often require tact and sensitivity as those related to stressful situations such as death, dying and catastrophic illnesses. Must be able to prioritize and use good judgment and coordinate a variety of issues while being frequently interrupted. Incumbent must have ability to concentrate, handle multiple priorities in stressful situations, work alone, demonstrate high degree of patience for prolonged (3/4 workday) periods of time. Must also occasionally (less than ¼ day) cope with high level of stress, make decisions under high pressure, and, work in areas that are close and crowded.
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NECESSARY QUALIFICATIONS
Education:
Must have an Associate degree in Health Care or Business-related field
Experience:
Must have one (1) year of healthcare related experience or similar job functions/roles
Certification:
Must have and maintain current BLS certification by the American Heart Association, if none, obtain within 3 months from date of hire
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:
- Must have positive working relationship with others
- Possession of high ethical standards and no history of complaints
- Reliable and dependable; reports to work as scheduled without excessive absences
- Effective verbal and written communication skills
- Must be proficient with typing and accurate spelling and grammar
- Proficient knowledge and ability to use computer software
- Team management focus promoting a positive and proactive approach to problem resolution.
- Must be detail-oriented and excellent organization skills.
- Must speak Navajo fluently
- Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
- Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
- Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
- Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.
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