Share Email Opening Title Dog Packleader - Evenings & Weekends  About the Organization Downtown Dog Lounge is not your average doggie daycare! We are a local woman-owned business that grew from very humble beginnings in 2002. We have a proven track record of over 20 years of dedicated experience in this field. Our commitment to hiring the best employees to care for our pups and clients is well recognized in the community. Downtown Dog Lounge was recently awarded as the winner of King 5 Evening Magazine's Best Doggie Daycare in 2021's Best of Western Washington viewer's poll. We have many happy pups, many happy clients, and many devoted employees. At Downtown Dog Lounge (DDL) we provide doggie daycare, boarding, grooming, bathing, training and enrichment for dogs at three (3) locations in the Seattle area: South Lake Union, Elliott, and Ballard. We also have a Dog Bakery in Fremont and a dog-friendly bar with indoor and outdoor dog parks in Ballard called the Dog Yard Bar! We are serious about our business and take pride in a rapid pace work environment where diversity and teamwork are celebrated. Our purpose? We are leaders, delivering peace of mind in a safe environment by caring for every dog as our own. We want our employees to love what they do! Those with a passion for pets, pioneering spirit, high attention to detail, strong organization, strong communication skills, and follow-through are usually the best match for our company and culture. Solid work ethic and integrity is also prized. We are a 24/7 business and let's be honest - some of our jobs may not be very glamorous. If you're a roll-up-your-sleeves person who also understands the important relationships between pooches and their owners, give us a look!   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Position Pack Leader   Description Packleader Pay: $20-$22/hourly Availability: FT Evening shifts 11a-8:30p Benefits: (For FT employees) Medical, Dental, Vision, Life, Commuter ORCA benefits, Employee Discounts on DDL/DYB Services, Bring Your Dog to Work and MANY MANY more! Job Purpose: The Pack Leader is responsible for the internal operations of the store as detailed below. They must also act as a Shift Lead when the Supervisor is not present in the store. Shifts:  The incumbent will be required to work most weekends and holidays. Essential Duties and Responsibilities: The following is a list of general job responsibilities. This list is not all-inclusive and may be amended to meet changing business needs. The Pack Leader: Leads the Heart of the House for the shift, including, but not limited to, prepping boarding dogs to go home; meal preparations; administering medications and vaccinations; ensuring all dogs have name tags and the appropriate collars; dog rotations; ensuring all additional services are performed; employee breaks; cleaning and sanitation; daily walkthrough of departments; Lead recap meetings; responsible for keeping recap up to date Track labor ratios and oversee staff on shift Daily check of boarding dogs Ensure details of pooches are tracked for communication with parents at pick up Ensure health and safety guidelines for pooches and people are followed throughout shift Communicate dog behaviors, concerns, customer feedback to Supervisors each shift Ensure Ops Cards are completed by team each shift Provide exceptional customer service, providing transparent communication as needed Develop strong customer relationships (pooches and people) Develop strong relationships with team members, coaching and serving in the moment Utilize good judgement when communicating employee concerns to Supervisors Maintain a presentable store for client tours and walk-throughs Address and problem solve issues arising in the moment, including customer concerns, altercations, assessment for vet care, boarding dog changes, etc. Communicate and participate as part of team Perform other daily tasks as assigned by the Supervisors Understand and uphold the Purpose and Core Values of the business in actions and words Fully trained as a Dog Handler, demonstrating confidence and proficiency in working professionally with dogs in the parks Fully trained as a Welcome Desk Concierge, demonstrating proficiency in software systems, accurate records management and reporting, and exceptional customer service skills Maintain in depth knowledge of all Services and Products offered, including pricing Attend periodic required trainings and All Team Meetings Support cross-training for self and others and be well-versed in all functional aspects of store operation Mentor new team members as assigned Uphold the DDL Purpose and Values, communicating clearly, openly, honestly, and kindly   Full-Time/Part-Time Full-Time and/or Part-Time   Exempt/Non-Exempt Non-Exempt   Position Requirements Experience and Education: High school diploma, GED, or equivalent Customer Service Experience, 2+ years preferred Dog Handling Experience, 1+ years preferred Required Skills and Abilities: Trained and adept in the aspects and details of the following positions: Handler and Concierge Knowledgeable of the aspects and details of the following positions: Bather, Groomer, Trainer   Able to lead a team of people overseeing upwards of 120 dogs a day Demonstrate outstanding attention to detail, ownership, and follow-through  Able to multitask, successfully balancing professionalism with expediency  Ability to troubleshoot and implement solutions Focus on customer retention and improving overall customer satisfaction  Exceptional communication skills; written and verbal Adaptable, maintaining effectiveness when priorities change/new tasks are encountered  A goal-oriented attention to detail  Able to stand for 8 hours at a time Able to lift 45 pounds   Location South Lake Union   This position is currently not accepting applications. 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