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Title

Sales/ Loyalty/ Retention Representative 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Our people, our culture: This is #InspiroNation https://youtu.be/SKi-zDKZzhE

Want to be a FULLY REMOTE AGENT and use your own equipment? YOU MUST RESIDE IN PENNSYLVANIA and meet minimum computer, accessories, and internet specs in order to perform the essential position functions.

#InspireYourNext by starting your career with Inspiro. Are you looking for stability in Full-time employment, fantastic benefits, a culture of diversity and inclusion, and still be able to take online classes or take care of your family at home on your off time?

Are you good at building rapport, overcoming objects, creating value in a variety of products and services, all while being considerate, thick skinned, and tenacious? Then we have some great career opportunities for you at INSPIRO!!!

We offer 2 different positions needing these qualities and skillsets; which one best fits you? Through our application and interview process we will see which position best suites your skills and personal goals. Let Inspiro help launch you into success in your Sales career.

Retention Representative: $14.50-$37.00/ hour, Full Time (+ $500 New Hire Bonus)

As a Retention Representative you will be responsible for retaining current DISH Network customers by creating value in the product, showing empathy, identifying concerns, and overcoming any objections ALL while cultivating long term client relationships through a foundation of trust and value.

OR

Inbound Sales Representative: $14.00-$32.00/ hour, Full Time

As an Inbound Sales Representative you will be best positioning DISH Network products and services to potential customers by applying sales methodologies and problem-solving strategies, providing long-term individualized solutions, and closing all sales with integrity.

Training: 4 weeks of paid classroom and on the job training

Hours of Operation: 6:00AM-10:00PM PST-7 days a week

Fixed production schedule that will include one weekend shift beginning the 5th week of employment.

Responsibilities:

  • Build quick rapport with new and existing customers using assertiveness and confidence to educate them on the value of being a DISH customer
  • Apply sales methodologies and problem-solving strategies to best position DISH’s products and services while providing long-term, individualized solutions to customers and closing all sales with integrity
  • Identify customer pain points, overcome objections and create urgency to remove any roadblocks that may prevent the customer from being ready to buy today!
  • Apply proven de-escalation skills with any upset or irate customers prior to addressing their needs to ensure a positive customer experience
  • Use web-based tools to stay current on industry-wide products, features, and services
  • Consistently strive to exceed in all performance standards
  • Be receptive to receiving and applying any and all Coaching or Feedback given by the Leadership team
  • Other similar and/or related duties as assigned

Requirements:

  • Goal oriented, self-motivated, confident, thick skinned, thorough and tenacious
  • Adaptable and flexible to change. Willing to work the shift and hours
  • Self-Motivated to successfully exceed goals while consistently striving to be a top performer
  • Efficient with navigating and multi-tasking on a desktop computer, using web-based tools to stay current on industry-wide products, features, and services
  • 1 year Sales Experience preferred
  • High School diploma or GED

THE FOLLOWING ARE COMPUTER/ ACCESSORY/ AND INTERNET REQUIREMENTS TO WORK FROM HOME:

Personal Computer Requirements

  • Desktop or laptop with Microsoft Windows 10 or 11 (At this time, we CANNOT support Apple/Mac, iOS, Chromebook, Android)
  • Less than 7 years old
  • Intel or AMD 64-bit processor I5 - 3rd gen processor (quad [4] core processor or better)
  • Minimum 4 GB RAM
  • USB port dedicated for flash drive use

Accessories

  • All accessories must be wired without use of adapters, docks or dongles
  • 2 display monitors, one must be at least 13”, and the other at least 19”
  • Web camera
  • USB headset, Noise-canceling that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended)
  • Keyboard and mouse

Home Internet

  • Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported
  • Minimum internet speeds: 40mbps Download, 2mbps Upload, Ping/ Latency under 80mbps
  • Stable internet connection with no packet loss
  • Wired Ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported
  • Prefers that Work at Home agents do not have bandwidth or data caps on Internet usage (caps lower than 250GB are not recommended)

As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!

#InspireYourNext by becoming a part of the Inspiro family AND APPLY NOW!

A team you want to be a part of: https://youtu.be/qsBLBRg15U8 

Inspiro On-site address: 200 W Hanley Ave. Coeur d'Alene, ID 83815

 
Position Requirements

Responsibilities & Requirements:<br>&bull; 1 year Sales Experience preferred<br>&bull; Goal oriented, self-motivated, confident, thick skinned, thorough and tenacious<br>&bull; Adaptable and flexible to change. Willing to work the shift and hours<br>&bull; Self-Motivated to successfully exceed goals while consistently striving to be a top performer<br>&bull; Tech savvy with the ability to efficiently navigate around a desktop computer, using web-based tools to stay current on industry-wide products, features, and services<br>&bull; Other similar and/or related duties as assigned<br>

 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Location Pennsylvania  
About the Organization A global CX outsourcing leader, Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX) across a network of 58,000 BPO and customer champions in 100 strategic locations. With delivery operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer lifecycle through next-generation CX solutions integrating strategy, people, innovation, and analytics.
For over 20 years, we have served the CX requirements of the most demanding, fast-growing industries, including telecoms, retail and e-commerce, travel and hospitality, banking, fintech, media, mobility, healthcare, energy, and utilities.
Inspiro is owned by Altius Link, Inc., a synergistic partnership between KDDI Corporation and Mitsui & Co., Ltd. This new company combines KDDI Evolva and Relia's expertise in contact centers, back-office operations, and information technology to create Japan's largest contact center by sales value. Altius Link aims to become a leading digital BPO and trusted partner to companies globally.
 

This position is currently not accepting applications.

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