The Laboratory Assistant Director is responsible for administrative oversight of the General Laboratory, Performance Improvement, compliance with regulatory requirements, policies, and procedures; and TCRHCC goal of quality patient care. The incumbent acts in the absence of the Director of Laboratory Services. This position is in a laboratory that provides sub-specialties of service in a clinical laboratory, chemistry, hematology, coagulation, urinalysis, phlebotomy, blood bank, microbiology, and clinical microscopy. The laboratory provides 24-hour coverage and incumbent works in accordance to exempt status.
- Follows laboratory’s established policies, processes and procedures for specimen collection, handling and processing, test analysis, reporting, and maintaining records of patient results in all laboratory specialties.
- Performs and documents Corrective Actions utilizing established policies, processes, and procedures, whenever test systems are not within the laboratory’s established acceptable levels of performance.
- Adheres to laboratory’s Quality Assurance policies by performing and documenting all Quality Control activities, instrument and procedural calibrations and instrument preventative maintenance.
- Performs proficiency testing and document attestation that proficiency testing samples are tested according to protocol(s). Works with input and discussion of the Laboratory Quality Assurance Coordinator (LQAC) to order proficiency testing for all regulated and non-regulated proficiency testing each year.
- Maintains inventory control to assure adequate supplies and reagents needed for continuous laboratory operation(s).
- Actively participates in the maintenance of Laboratory Accreditation by adhering to standards in environment of care, performance improvement, document control, quality assurance, proficiency and competency.
- Develops and maintains working relationship with Medical and Nursing staff regarding the processing of specimens, evaluation and interpretations of results. Provides verbal consults in various aspects of the clinical laboratory.
- Develops staff schedule to maintain uninterrupted Laboratory services. Reviews timekeeping for attendance and punctuality compliance. Has approval authority for leave requests.
- Cooperates with LQAC to ensure periodic Training and Competency for testing personnel are complete and documented according to regulatory schedules. Ensure that required information of certification and continuing education is maintained in personnel files.
- Collaborates with LQAC and Director of Laboratory Services with coordinating verification studies, preventative maintenance programs, quality control programs, and troubleshooting processes for each instrument in the laboratory on an established periodic basis. Coordinates with section leads to ensure departmental policies are up-to-date and reviewed.
- Collaborates with Director of Laboratory Services and Section Leaders to evaluate, modify or adapt new methods or revise standard techniques to improve or expand services. Works with Lead Technologists and Section Coordinators to select and hire staff.
- In conjunction with the Lead Technologists, Section Coordinators and Director of Laboratory Services; assesses personnel needs to build the budget each fiscal year and assure compliance within the budgetary limitations.
- Participates with Director of Laboratory Services and LQAC to develop and update job descriptions, laboratory policies, processes, and procedures, and perform employee evaluations. Also prepare for regulatory agency surveys by ensuring correction of previous deficiencies and implement QA monitors as appropriate to be sure previous deficiencies are corrected and do not reoccur. Performs periodic review of laboratory policies with the Director of Laboratory Services and Human Resources to modify policies as will be applied to the general laboratory personnel.
- Conducts and evaluates performance evaluations for LQAC with the Director of Laboratory Services.
- Assists Director of Laboratory Services, POC Coordinator, and LIS Coordinator to ensure the ancillary test sites (Cardiopulmonary Laboratory, Sacred Peaks Health Center, Specialty Care Center, LeChee, High Schools, Mobile Clinic and the Outpatient Services) are following laboratory waived and PPMP laboratory complexity standards.
- Performs periodic, confidential Satisfaction Surveys for staff and patients according to laboratory processes and procedures and implement corrective action in accordance with hospital policy.
- Assists with reviewing and investigating staff occurrence reports, client complaints and provider complaints, works in accordance with involved personnel to develop solutions and implement corrective action. Develops Performance Improvement projects and completes quarterly reports for Chief Quality Officer with the involvement of the Director of Laboratory Services and Section Leaders.
- Collaborates with Director of Laboratory Services for proactive assessment and implementing proactive steps to ensure departments short and long-term goals and objectives are being met in accordance with the mission and vision of TCRHCC.
- Overall responsible for the Laboratory Information System. Assess, plan and implement changes as indicated and applied to the laboratory and the electronic health record with the Director of Laboratory Services and LIS Coordinator.
- Overall responsible for oversight of the Phlebotomy section and coverage for the phlebotomy stations. Teams up with department staff to assess, plan and implement changes as indicated and applied to laboratory needs.
- Collaborates with LQAC and Lead Technologists to assure that results are returned for all tests sent out; assess quality of reference laboratory services at least annually and report problems/issues to Consulting Pathologist and Director of Laboratory Services; assist with sign off on bills from reference labs for testing and monitor reimbursement of expensive and esoteric tests.
- Attends meetings with section leaders to communicate improved patient care and collaborates with the LQAC, Director of Laboratory Services and Consulting Pathologist to meet with Medical staff to communicate pertinent information, changes and new tests.
- Responsible for electronic health records data entry pertinent to patient service role.
- Participates in departmental workflow and or testing teams as related to electronic health record or other project initiatives.
- Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering face piece respirator or higher, if available), and eye or face shield.
- Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates).
- Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee and external customer satisfaction.
- Performs other job-related duties as assigned.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Requires dexterous skill; must be able to handle tools effectively such as needles and precise laboratory instruments. Must have ability of prolonged simple and firm grasping, fine manipulation and use of keyboards.
Must be able to site for a prolonged period of time as well as occasionally stand, walk, drive, bend, climb, kneel, crouch, twist, maintain balance and reach. Occasionally must be able to lift, push and pull over 100lbs. Must have prolonged ability of far, near and color vision, depth perception, seeing fine details, hearing normal speech, hearing overhead pages and telephone use.
Must have good analytical judgment, ability to work under pressure, attention to detail and follow instructions in order to perform the correct tests or procedures. Possess technical skills and understand how to operate complex machinery. Ability to prioritize and coordinate a variety of issues while being frequently interrupted. Must communicate effectively and with tact in stressful situations. Must be able to continually cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle high degree of flexibility, handle multiple priorities in stressful situation, work alone, demonstrate high degree of patience, adapt to shift work, and work in areas that are close and crowded. Must accept a flexible schedule to meet unit needs.
Involves exposure to physical risks, such as working with chemicals, blood borne pathogens, pathogenic organisms and operating laboratory equipment.
Bachelor’s degree in laboratory, biological, chemical, physical science, Allied Health, Healthcare or Healthcare Management/Innovations related field.
Medical Technologist or Medical Laboratory Science certification from a nationally recognized certification agency. Certification must remain unexpired, in good standing, for the duration of employment.
Five (5) years Medical Technologist experience in a clinical laboratory performing high complexity laboratory testing.
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. A successful interview exhibiting leadership skills and knowledge of laboratory functions. All employment references must address and indicate success in each one of the following areas:
- Positive working relationships with others
- Possession of high ethical standards and no history of complaints
- Reliable and dependable; reports to work as scheduled without excessive absences
- Excellent verbal and written communication skills; capable of maintaining multiple communication channels
- Moderate computer skills and literacy for communication, records, forms, ordering and statistical analysis
- Able to respond appropriately in stressful situations
- Possess technical skills and understand how to operate complex equipment
- Possess skills in training and developing laboratory personnel to meet laboratory accreditation standards.
- Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
- Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
- Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
- Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.