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Title

Client Care Representative - Clinical Applications 

EOE StatementCPSI is a proud equal opportunity employer (EOE). However you identify and whatever background you bring, we welcome you to apply to any role that would make you excited to work in healthcare. All employment decisions are based on business needs, job requirements and individual qualifications, regardless of race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. We are committed to being a company where people thrive by being themselves and are inspired to do their best work every day.
 
Description

Evident, a wholly-owned subsidiary of CPSI, is searching for a motivated and multi-talented individual with a passion for customer service to join our Client Services Division – Clinical Client Care team.  They will interact in a collaborative team environment and must demonstrate empathy to customers and fellow employees.

The Client Care Representative provides frontline software support to customers while providing a positive experience to fulfill their needs. Proactive problem solving and excellent communication skills are a must as is the ability to exhibit agility by multitasking effectively in an ever-changing environment.

The position offers flexible remote work option. 

Responsibilities include but are not limited to:

  • Demonstrates excellent working knowledge of the Company’s software applications
  • Supports customers on assigned software applications using exceptional research/analysis, troubleshooting and testing skills with minimal assistance.
  • Clearly and succinctly communicates customer issues, questions and/or needs within the Evident customer management system. 
  • Resolution of complex and/or critical patient safety situations through use of strong critical thinking skills, application knowledge and best practices.  
  • Conducts departmental educational in-services independently.
  • Conveys complex application, customer needs and/or technical information to appropriate peers and/or leadership to ensure appropriate resolution is applied.
  • Reviews continuing education materials with each software update to remain knowledgeable on system functionality and software updates.
  • Completes other projects as assigned by the Leadership team.
  • Participates in Evident customer conferences and/or training when required.
  • Demonstrates the ability to consistently uphold our corporate brand values – Collaborative, Dependable, Proactive, Empathetic and Agile.
  • Potential for minimal travel may occur.
 
Position Requirements

Preferred Qualifications:

  • Bachelor’s Degree from an accredited college or university or similar experience with supporting Health Informatics

Minimum Requirements:

  • Proficient computer applications such as but not limited to:  Microsoft Word, Excel, Outlook, database concepts.
  • Excellent analytical and problem-solving skills; ability to process technical details
  • Excellent organizational, project management, communication and presentation skills.
  • Presents a professional and positive image at all times.
  • Ability to work productively both independently and as a team member in a fast-paced work environment.
  • Ability to effectively present complex information and respond to questions from a diverse audience
 
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Workers Compensation None Specified 

This position is currently accepting applications.

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