POSITION SUMMARY
The Phlebotomy Technician performs specimen collection and processing in compliance with regulatory requirements, policy and procedures, and the TCRHCC’s goal of providing quality patient care. The position is located in a laboratory that provides services in a hospital and clinical setting.
ESSENTIAL FUNCTIONS:
- Follows the established policy, processes and procedures for specimen collection, handling and processing, and maintaining records of patient results.
- Successfully performs phlebotomy on a range of patients including, neonates, special needs and geriatric patients.
- Specimen processing and preparation including reference laboratory specimen preparation and shipping.
- Performs basic point of care testing (i.e., influenza testing, pregnancy testing, etc.) under the general supervision of certified testing personnel. Performs and documents Corrective Actions when test systems are not within the laboratory’s established acceptable level of performance.
- Adheres to the Quality Control policies and documenting all Quality Control activities when performing point of care test analysis.
- Performs proficiency testing for point of care testing and document attestation that proficiency testing samples are tested according to protocol(s); to determine the performance of individual laboratories for specific tests and to monitor laboratories’ continuing performance.
- Maintains inventory control to assure adequate supplies and reagents needed for laboratory operation(s).
- Actively participates in the maintenance of Laboratory Accreditation by adhering to standards in safety, performance improvement, document control, quality assurance, proficiency and competency.
- Develops and maintains working relationship with the Medical and Nursing staff regarding the processing and collection of specimens.
- Participates in Continuing Education by attending department meetings and in-services as directed by the Director of Laboratory Services.
- Responsible for electronic health records data entry pertinent to patient service role.
- Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
- Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
- Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee and external customer satisfaction)
- Performs other job-related duties as assigned including clerical duties.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
Work requires prolonged hours of standing and walking, frequent bending and occasional sitting, driving, climbing, kneeling, crouching, twisting, maintaining balance and reaching. Must be able to lift 10lbs for a prolonged period of time, and occasionally lift over 100lbs. Must have ability to push and pull up to 50lbs for a prolonged period of time and occasionally over 100lbs. Must have ability of far vision, near vision, color vision, depth perception, seeing fine details, hearing normal speech, hearing overhead pages and telephone use. Must have hand manipulation of simple and firm grasping, fine manipulation and use of keyboards. Must have steady hands for veni-puncture ability to use needles.
Mental:
Must be able to prioritize and use good judgment. Immediate response to telephone requests, verbal requests. Mental attention and assertiveness are required at all times. The ability and willingness to learn new information is an expectation. Must be able to cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle high degree of flexibility, handle multiple priorities in stressful situation, work alone, demonstrate high degree of patience, adapt to shift work, and work in areas that are close and crowded. Must accept a flexible scheduled to meet unit needs.
Environmental:
May be exposed to infectious diseases, hazardous or moving equipment and loud noises for a prolonged period of time, and occasionally to chemical agents, dust, fumes, gases, extremes in temperature or humidity, and unprotected heights.
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NECESSARY QUALIFICATIONS
Education:
High School Diploma or GED
Experience:
Must have documentation of at least one of the following:
- Completion of nationally accredited phlebotomy training
- On the job training in a clinical healthcare setting.
- If neither above, a verifiable skill completion documented within the last year of fifty (50) successful venipunctures
Phlebotomists applying for SPHC must have:
- One (1) year phlebotomy experience in which collections are obtained from a wide range of age groups (neonate to geriatric) in a healthcare setting.
Certification:
Phlebotomy technician certificate from a nationally recognized certification agency must be obtained within eighteen (18) months of hire. Certification must remain unexpired, in good standing, for the duration of employment.
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:
- Positive working relationships with others
- Possession of high ethical standards and no history of complaints
- Reliable and dependable; reports to work as scheduled without excessive absences
- Effective communication skills to deal effectively with all levels of co-workers
- Ability to follow written and verbal instructions
- Able to respond appropriately in stressful situations
- Basic computer skills and literacy for communication, records, forms, and ordering
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