Share Email Opening Title Customer Service Representative  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description   R&D is looking for a full time Customer Service Representative for our call center in our Camarillo office.  The shift is Monday-Friday from 9am-6pm.  We offer a competitive benefits package and great opportunities for advancement in growth as part of our company culture.    Come join our team.  POSITION SUMMARY The Bilingual Customer Service Representative responds to participant concerns, inquiries, and reports problems to supervisor or other departments such as Scheduling and Quality Assurance, by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES Talks with participants, family and/or care providers, Regional Center personnel, and transportation vendors by phone (high volume inbound and outbound calls) to: notify of service schedules provide late bus notifications respond to concerns and questions obtain additional information to process service change requests obtain and document additional information when a customer reports a concern or complaint Other duties may be assigned   Position Requirements KNOWLEDGE, SKILLS & ABILITIES Written, verbal and organizational skills Confidentiality of all information is essential Computer Skills (familiar use with Excel, Word, Access and Outlook) Spanish language required Ability to effectively communicate in English and Spanish required Ability to write routine reports and correspondence Ability to speak effectively with customers and co-workers. Ability to effectively present information and respond to questions from customers, participants, and vendors. Ability to deal with problems involving several variables in standardized situations Knowledge of Zultys Phone System preferred  EDUCATION and EXPERIENCE High school diploma, some college preferred; or two to four years related experience and/or training in a high volume call center required; or equivalent combination of education and experience. Passing score on new hire tests. Familiarity with use of computers and software programs required. Familiarity with use of the Internet required. Ability to read city maps required LANGUAGE SKILLS Ability to effectively communicate in English and Spanish required.. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and co-workers. Ability to effectively present information and respond to questions from customers, consumers, and vendors. MATHEMATICALSKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables on standardized situations. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly be required to sit; use hands to finger, handle, or feel in the use of phones, computers, and fax machines; and talk or listen. The employee frequently is required to reach with hands and arms to operate computer, reach phone, lift files and boxes. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Location R&D Transportation Services, Inc. - Camarillo Office   About the Organization Since 1991, R&D Transportation Services, Inc. (R&D) has successfully worked with California Regional Centers and School Districts to deliver a comprehensive brokerage model that consists of Scheduling, Billing and Contract Administration, Customer Service Center, and Quality Assurance for Field Operations. Although not a direct transportation service provider, R&D coordinates with vendors to ensure that they operate safe, reliable, and efficient transportation services for people with developmental and physical disabilities.   This position is currently not accepting applications. To search for an open position, please go to http://RandDTransportationInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Customer Service Representative, Full-Time, (American Canyon, CA) in American Canyon, CA Posted on: 12/13/2023 [Apply Now] Customer Service Representative, Full-Time, (Camarillo, CA) in Camarillo, CA Posted on: 12/13/2023 [Apply Now] Incident Compliance Coordinator (Sacramento, CA) in Sacramento, CA Posted on: 6/5/2023 [Apply Now] Incident Compliance Coordinator (American Canyon, CA) in Sacramento, CA Posted on: 6/5/2023 [Apply Now] Other Jobs Within 60 Miles Customer Service Representative, Full-Time, (Camarillo, CA) in Camarillo, CA Posted on: 12/13/2023 [Apply Now] Quality Assurance Specialist (Chatsworth) in Chatsworth , CA Posted on: 12/13/2023 [Apply Now] GIS Scheduler (Camarillo, CA) in Camarillo, CA Posted on: 4/4/2023 [Apply Now] Contracts Coordinator (Camarillo, CA) in Camarillo, CA Posted on: 3/19/2024 [Apply Now] Follow us See who works here:

 

AppOne.comTM   ©1999-2021 HR Services, Inc. Click here for technical assistance.