Job Information: Lead Resident Assistant - Center for Women and Children Job

Job Title: Lead Resident Assistant

Department: CWC

Location: CDA

Reports to: Client Services Manager

FLSA Status: Non-Exempt

Range: 5

UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions, and sharing the Gospel.

Summary of Position:

This individual works in conjunction with the Client Service Manager in overseeing the daily operations of the Center for Women & Children (CWC) and the 24/7 resident assistant (RA) staff coverage. They manage, supervise, and train 24/7 resident assistant staff and volunteers.

Supervisory Responsibilities:

This position directly supervises the Resident Assistants, Associate Staff, and Volunteers.

Duties & Responsibilities:

Key Result Area #1: Leadership & Management

Assist the Client Services Manager in staffing the RA team, including hiring, correction, and disciplinary action.
Prepare and maintain weekly RA schedule, ensuring 24/7 coverage. Need to be willing to cover shifts as needed.
Approve RA payroll hours weekly - ensuring hours, sick leave, and vacation time are accurate for payroll.
Train, empower, and equip resident assistant staff and volunteers to know and practice UGM’s Core Values and ensure they are applied and practiced throughout CWC.
Provide regular scheduled RA team meetings to build team cohesiveness for training purposes and support.
Conduct one-on-one meetings with hired RA staff; document progress in their PDP at least once a month.
Supervise and teach RA staff how to participate in the Outcome-Based Management Process including SWOTs, PDP, and one-on-one meetings.
Ensure each staff member has a current job description and is aware of their assigned responsibilities.
Ensure new RA staff members receive a condensed safety orientation and are aware of all emergency procedures.
Meet weekly 1x1 with the Client Service Manager.
Report all critical activities including staff and operations within the RA department to the Client Services Manager.
Notify the Volunteer Coordinator of any changes involving RA volunteer staff.
Oversee the RA team’s daily tracking of resident statistics using Waypoint.
Work closely with the Maintenance Supervisor and his team to ensure that the house is kept to CWC standards.
Attend All Staff meetings and weekly CWC treatment team meetings as assigned; represent the RA team and communicate highlights.
Participate in UGM’s best practices of addressing and resolving conflict amongst team members, volunteers, and residents.
Partake in Focus, Accountability, and Truth-In-Love meetings as needed.
Collaborate with the Client Services Manager and program team on policies and procedures for residents of CWC
Ensure all RA staff participate in and are knowledgeable of the Outcome-Based Management Process, i.e., SWOTs, PDPs, and one-on-ones.

Key Result Area #2: Daily Operation / House Facilitation

Complete, maintain, and update administrative and assorted computer tasks (i.e. database updates, class rosters, stats).
Correspond with the maintenance department by facilitating requests for maintenance, to ensure a safe and clean facility.
Work in conjunction with the Client Services Manager in overseeing the facility and furnishings, maintaining cleanliness and functionality.
Ensure resident rooms are cleaned to standard, before, during, and after residency.
Submit all IT requests and assist with in-house issues when needed.
Be aware of any safety or security issues and address them promptly.
Empower volunteers and associate staff to take functional ownership of their assigned area.
Assist as needed in resident move-in and move-out process.
Oversee drug and alcohol screening of residents.
Conduct daily check of drug screen results on the Millennium Health site.

Skills & Qualifications:

Computer literate with a high proficiency using Word, Excel, Outlook; able to complete documents, and reports and accurately record information.
Excellent communication skills: written, oral, and instructional.
Prove to be teachable: organized with the ability to work as a team and individually; able to listen and follow instructions.
Show ability to listen empathically, respond appropriately in emotional situations and resolve difficult resident-related issues in an understanding way with the goal of maintaining relationships.

Working Conditions/ Physical Factors:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

Work is primarily indoors. It requires climbing stairs, walking, sitting, standing, bending, and reaching - Continuously
Requires a sustained level of high energy, stamina, and the ability to move about the house on a regular and ongoing basis – Continuously
Requires the ability to hear, see, and speak clearly – Continuously

Equipment/ Tools Used:

Computer skills; Microsoft Office, Excel, Word, and email
Copy / Fax machine

Education/ Experience:

High School Diploma/GED
Preferable 2+ years working with homeless families
Experience using computers, multi-line phone system, excellent interpersonal skills, Microsoft office including excel and word.
Experienced in de-escalation training

Requirement:

Union Gospel Mission is a privately funded 501 (c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious and we are a Christ-centered ministry that is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

Be able and willing to share the Gospel and participate in all of the ministry activities of Union Gospel Mission;
Subscribe to Union Gospel Mission Statement of Faith and Qualifications for Employment upon hire and continuously while employed;
Adhere to Union Gospel Mission Employee Handbook.


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