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Outsource Task Processor I 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.  
Open Date 4/5/2022  
Position Outsource Task Processor I  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Pomona  
Req Number TAX-22-00056  

The Outsource Task Processor I processes and researches tasks (inquiries) initiated by either the LERETA Call Center (initiated by a homeowner inquiry), lender, or internal LERETA source. With effective decision making skills, the position assesses penalty determinations, and successfully manages individual pipeline while adhering to lender's Service Level Agreement without compromise. The role maneuvers successfully through multiple systems, understands data history and general workflow, and has the ability to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met.

Tax Procurement and Payments

  • Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions
  • Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
  • Follows agency guidelines and special processing instructions
  • Builds Tax Lines as needed utilizing the TED table
  • Validates slender payees prior to making disbursements
  • Completes payments accurately prior to ATR expiring and within SLA
  • Completes all required Task processing within SLA
  • Balances all disbursements prior to end of day and submit all payment back daily
  • Follows Lender Business Rules with supervisor assistance
  • Maneuvers successfully in all systems including Mainframe, TTS and lender servicing systems

Workflow Management

  • Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiencies
  • Prepares production/statistical reports to mortgage lenders and direct supervisors
  • Notifies Leadership when overtime or assistance is needed

Customer Service

  • Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner

Quality Control

  • Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Research Team standards are met
  • Prepares production/statistical reports as applicable

Position Requirements
  • 1 Year related experience
  • High School Diploma or equivalent
  • Experience in Microsoft Excel, Microsoft Word and Microsoft Access
  • Data Entry/Computer usage experience
  • Customer Service experience
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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