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Subject Matter Expert - US Immigration & Customs Enforcement (ICE) 

Category Information Technology  


Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal government. We are a growing government contractor seeking to add staff to assume dynamic roles in support of our customers and company performance. Our mission is to serve our men and women in uniform, and their families, globally and their support systems locally. We utilize strategy, data science and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international contract staff as well as a HQ team in Springfield, Virginia. IGH has consistently been ranked as one of America's Fastest Growing Private Companies by Inc. Magazine. We are proud of our ability to shape tomorrow, while ensuring all carry out their critical missions and tasks today.

Job Description

Interactive Government Holdings (IGH) is seeking qualified, trained and capable individual to serve as Subject Matter Experts at Department of Homeland Security - US Immigration and Customs Enforcement (ICE). In this role, you will be an integral part of the team responsible for the ServiceNow platform.

Position Requirements

Major responsibilities include (not all inclusive):

  • Provide subject matter expertise for ServiceNow and ITIL, recommending and designing solutions to be implemented on the ServiceNow platform, including instantiation of new modules as well as helping improve and streamline existing capabilities and applications.
  • Provide subject matter expertise to advise where out of the box functionality can achieve a desired outcome instead of resorting to customization to meet business needs.
  • Provide technical support for automating business process work-flows and dashboards using ServiceNow.
  • Provide technical support for implementation of a ServiceNow architecture.
  • Serve as ServiceNow platform subject matter expert.
  • Collaborate with a dispersed group of Business and Technical SMEs in a fast-paced environment.
  • Participate in and provide ServiceNow platform expertise for internal projects.
  • Provide process and technical solution options, risks and impacts.
  • Correlate client strategies to functional/product road-maps and releases.
  • Provide technical advice to upgrade strategies, release schedules and integration designs.
  • Support activities to configure core ITSM, ITBM, ITOC, HR & PPM modules to support client needs.
  • Provide technical support to Design, Develop, Test and Deploy ServiceNow form & portal customizations, business rules, client scripts, UI policies, custom apps, integrations, notifications and work-flows.
  • Support establishing standards and governance controls for platform developers.
  • Support use of ServiceNow system across development, test, and production environments.
  • Define technical solutions aligned with our client’s business problems at an architectural and design level of detail.
  • Communicates technical problems and solutions to both technical and non-technical audiences.
  • Provides IT subject matter expertise through a broad range of management consulting activities to help our clients maximize value from their IT investments and maintain security controls.

Required Qualifications:

  • 15+ years of experience in Information Technology, including three (3) years of cybersecurity related experience. Federal consulting experience preferred.
    • Education:
    • Bachelor’s or Master’s Degree in an IT-related field
    • Bachelor’s Degree in a non-IT related field with a total of eighteen (18+) years of Information Technology experience; including five (5+) years of cybersecurity related experience
    • No degree if you have 20+ years of IT experience including seven (7+) years of cybersecurity experience
  • Experience leading ServiceNow implementations. Federal consulting experience preferred.
  • Experience developing and deploying ServiceNow mobile applications.
  • Experience with ServiceNow or ITSM tool configuration and custom Development
  • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture
  • Ability to define ServiceNow solution that optimizes architecture activities across agency needs, business constraints and existing technology
  • Demonstrated strong written and oral communication skills, and be proficient in Microsoft Office suite of products
  • This position requires a badge and/or clearance that requires an extensive background and credit check

Desired Qualifications:

  • Master’s Degree in Information Technology, Systems Engineering or related field from an accredited college or university
  • Experience with DHS SELC methodologies including Agile or Scrum
  • ServiceNow Certified Implementation Specialist
  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administration Advanced
  • ITIL v3 Certification

IGH offers a competitive benefits program which includes Paid Vacation and Sick Leave, 401K, Company Paid Life Insurance Policy, and comprehensive Health, Vision, Dental and Disability plans.

IGH is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

IGH is committed to providing veteran employment opportunities to our service men and women.

Full-Time/Part-Time Full-Time  
Position Subject Matter Expert - US Immigration & Customs Enforcement (ICE)  
Close Date  
Open Date 4/4/2022  
Location Washington, DC  
About the Organization  

This position is currently not accepting applications.

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